Keri Jackson
Minneola,FL
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
31
31
years of professional experience
Work History
Guardian Ad Litem
State of Florida
Tavares, FL
01.2023 - Current
- Assessed the ability of parents to provide for the needs of their children by evaluating health, education, and social services available.
- Monitored compliance with court orders pertaining to guardianship cases.
- Provided court reports summarizing findings from investigations and recommending appropriate action plans.
- Maintained detailed records regarding client interactions and case progress.
- Conducted home visits to determine the safety and well-being of children in a family environment.
- Provided support services for both guardians ad litem and their clients when needed.
- Attended court proceedings on behalf of clients as necessary.
- Participated in mediation sessions with parties involved in guardianship matters.
- Reviewed medical records in order to make informed decisions about child placement options.
- Investigated allegations of abuse or neglect involving children who have been placed into foster care or adopted homes.
- Presented evidence at hearings before administrative bodies or courts.
- Collaborated with attorneys, caseworkers, judges, and other legal professionals involved in child welfare cases.
- Organized files containing documents pertinent to each case.
- Facilitated meetings between families and various stakeholders to ensure the best interests of children were met.
- Directed clients in identifying and obtaining available benefits and community and social services.
- Maintained accurate records and documented client data in company databases.
- Developed and implemented fundraising approaches to raise money for cause.
- Developed appropriate treatment plans focusing on each individual's needs.
- Worked with law enforcement and local child advocacy centers to conduct forensic interviews for abused children.
Senior Practice Manager
Orlando Regional Healthcare
Orlando, FL
06.1996 - 04.2006
- Conducted regular staff meetings to discuss performance objectives, patient care issues, and quality improvement initiatives.
- Facilitated communication between physicians and other stakeholders involved in providing patient care.
- Prepared monthly reports detailing financial performance metrics as well as progress towards key performance indicators.
- Negotiated contracts with vendors for various services such as laboratory testing or health plan reimbursements.
- Ensured that all personnel adhered to HIPAA regulations regarding privacy of patient information.
- Maintained inventory of supplies necessary for efficient operation of the office.
- Coordinated activities between multiple departments within the organization.
- Developed and implemented practice policies and procedures to ensure compliance with professional standards.
- Monitored appointment schedules to identify areas where additional resources may be needed or where there are gaps in coverage.
- Recruited, trained, coached and evaluated a team of healthcare professionals.
- Managed daily operations of the medical practice, including scheduling appointments, managing financial records, and overseeing billing services.
- Developed marketing plans to promote new services or increase awareness about existing services offered by the practice.
- Collaborated with physicians and other clinical staff to improve workflow processes and enhance patient satisfaction.
- Assisted patients with billing questions or concerns related to their accounts receivable balances.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Practice Administrator
Illinois Bone and Joint Institute
Chicago, IL
03.2003 - 08.2004
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Resolved billing issues promptly to maintain positive relationships with patients.
- Created and implemented policies and procedures for effective practice management.
- Managed daily operations of the practice, including scheduling appointments, processing payments, and maintaining records.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Motivated staff by offering direction and providing constructive feedback.
- Complied with OSHA and HIPAA regulations.
- Conducted regular meetings with practice staff to review performance objectives, goals, and outcomes.
- Communicated with patients with compassion while keeping medical information private.
- Developed and implemented practice policies and procedures to ensure compliance with applicable laws and regulations.
- Implemented strategies to reduce overhead costs while increasing revenue sources.
- Reviewed contracts for vendors providing services or products related to the practice operations.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Coordinated with insurance companies to verify coverage for patients and determine any additional fees owed by the patient.
- Analyzed financial data to identify areas of improvement or potential cost savings initiatives.
- Created monthly reports detailing practice metrics such as appointment volume, no-shows, collections.
- Consulted with clinicians to develop business strategy.
ACU Manager
Shands Hospital at UF
Gainesville, FL
03.2002 - 03.2003
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Conducted performance reviews for team members.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Created monthly reports for senior management summarizing operational performance metrics.
- Ensured compliance with industry regulations and company policies.
- Oversaw daily operations, maintaining efficiency and quality standards.
Veterinary Technician
Vetsmart Pet Hospital
Orlando, FL
07.1994 - 07.1996
- Recommended vitamins and supplements, dental cleaning, flea control, geriatric care and dietary measures to support optimal health.
- Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
- Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, autoclaves.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
- Prepared food to meet needs of animals under care with appropriate meals.
- Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
- Obtained relevant health history and information from clients to maintain medical charts.
- Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
- Adhered strictly to safety protocols while working with hazardous materials such as drugs and chemicals.
- Designed medication and exercise plans for animals to optimize health.
- Shaved surgical areas and placed IV catheters in preparation for surgery.
- Assisted with polishing, removing stains and other dental procedures.
- Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Administered vaccinations and performed routine laboratory tests to check for any abnormalities in an animal's health condition.
- Conducted initial exams on pets, took vital signs and collected samples for lab.
Education
General Classes
Valencia College
Orlando, FLSkills
- Interviewing techniques
- Child advocacy
- Courtroom etiquette
- Multicultural sensitivity
- Resource optimization
- Payroll administration
- Documentation and reporting
- Customer service
- Business administration
- Problem-solving
Timeline
Guardian Ad Litem
State of Florida
01.2023 - Current
Practice Administrator
Illinois Bone and Joint Institute
03.2003 - 08.2004
ACU Manager
Shands Hospital at UF
03.2002 - 03.2003
Senior Practice Manager
Orlando Regional Healthcare
06.1996 - 04.2006
Veterinary Technician
Vetsmart Pet Hospital
07.1994 - 07.1996
General Classes
Valencia College
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