Experienced professional with a proven track record in delivering exceptional customer service and maintaining a strong workplace focus. Seeking a challenging position to leverage my developed abilities. Known for providing friendly and reliable service. Skilled in handling cash and card transactions with speed and accuracy, while also excelling in multitasking to ensure efficient operations.
Overview
12
12
years of professional experience
Work History
Cashier
HARBOR FREIGHT
03.2023 - 03.2024
Provide a great welcoming experience for the customer
Advise customers by providing detailed information on inventory
Handle various sales transactions
Process payments by accepting cash, credit cards or checks
Encourage customers to participate in company programs
Maintain a safe, clean and organized store
Maintain composure
Assist with accuracy of inventory
Assist with store appearance by merchandising and cleaning
Maintain confidential customer records
Ability to communicate clearly with customers and associates
Receiving/organizing warehouse with incoming stock
Assisting with inventory, planograms and count verification
Any other duty as assigned
Floral Dept. Head
HOBBY LOBBY
02.2021 - 04.2022
Responsible for all the ordering, inventory and merchandising of floral
Welcome customers by greeting them and offering assistance
Direct customers by escorting them to requested merchandise
Advise customers by providing detailed information on inventory
Processing payments by accepting cash, credit cards or checks
Assist with store appearance by merchandising and cleaning
Maintain positive customer experience and team environment
Receiving/organizing warehouse with incoming stock
Any other duties as needed by management
Cash office backup-count and process daily sales
Log cash sales into correct systems and logs
Librarian/Interim Manager
BIG HORN COUNTY LIBRARY
09.2019 - 10.2020
Welcome patrons into the library and help locate reference and leisure materials
Collect and catalog library resources, ie
Books, cds, dvds, magazines
Maintain customer information and library records
Organize and host book sales, signing events and special projects, holiday events and children's programs
Demonstrate interpersonal skills with employees, patrons and sales representatives
Research and order all incoming book purchases
Order supplies needed to operate library and functions
Process and balance all weekly reports and financial statements
Organize, catalog and label complete library book series
Cashier and handle monies from sales of books or other goods
Any other duty as needed or assigned
Seasonal Retail Sales Associate
HOBBY LOBBY
10.2018 - 03.2019
Welcome customers by greeting them and offering assistance
Direct customers by escorting them to requested merchandise
Advise customers by providing detailed information on inventory
Processing payments by accepting cash, credit cards or checks
Assist with store appearance by merchandising and cleaning
Maintain positive customer experience and team environment
Receiving/organizing warehouse with incoming stock
Answering phones and assisting customers with area information
Any other duties as needed by management
Inventory/Store Auditor
CMSI – FORT MOJAVE & AVI SMOKE SHOPS
08.2017 - 06.2018
Verify physical quantities with database to ensure accuracy
Protect assets by complying with internal control procedures
Work closely with store managers to ensure accuracy of inventory
Monitor and verify accuracy of retail prices of inventory
Merchandising new and existing products to keep a fresh appearance
Assist customers with product questions or special orders
Research any negative inventory quantities and resolve discrepancies
Monitor expiration dates on perishable products and request credits
Weekly, monthly, quarterly and yearly physical inventory counts
Run detailed sales reports to ensure ordering accuracy
Review security monitors for loss prevention or detection
Enter invoices into database in manager’s absence
Assist in verifying packing slips of received merchandise
Assist in ordering merchandise
Working with vendors in all aspects of inventory
Creating marketing sales and promotions, uploading graphics to pump displays
Data entry and overseeing of the loyalty marketing program
Assist in cashier duties during rush times or breaks
Office Manager – Planning Department
FERGUS COUNTY COURTHOUSE
09.2016 - 04.2017
Perform routine clerical and administrative duties, answer multi-line phone, addressing the public, data entry, word processing
Receive and distribute mail, processing outgoing mail, packages, etc
Schedule appointments, conference calls, meetings, and travel arrangements
Answer a variety of routine and semi-technical questions related to sub-division planning and floodplain procedures, regulations and programs
Use data mapping programs and map areas in question
Adhere to strict deadline goals and record correspondence, submit newspaper advertisements for legal notices
Maintain strict confidentially of paperwork and meetings held
Research laws in MT Code Annotated as directed by Dept
Head or County Commissioners
Perform online training for FEMA
Compose, type, proofread and edit any correspondence, reports or any other material as needed or requested by other departments
Attend meetings and take minutes, then edit and distribute minutes
Maintain and troubleshoot computer systems and office equipment
Research, organize and coordinate a variety of special reports
Retail Sales Supervisor
SMITH & CHANDLER MERCANTILE
04.2015 - 09.2016
Welcome customers by greeting them and offering assistance
Direct customers by escorting them to requested merchandise
Advise customers by providing detailed information on inventory
Processing payments by accepting cash, credit cards or checks
Help manage sales associates, assist with training
Assisting managers by inputting vouchers, inventory into system
Assist with store appearance by merchandising and cleaning
Maintain positive customer experience and team environment
Receiving/organizing warehouse with incoming stock and pricing
Answering phones and assisting customers with area information
Running of daily sales reports to manage inventory
Any other duties as needed by management
Accounts Payable/Receivable
CONSOLIDATED ELECTRICAL DIST.
03.2012 - 09.2014
Processing daily sales registers, running and verifying sales reports
Calculate and process check requests
Scan and PDF confidential contracts and account payments
Review and verify invoices and check requests
Sort, code and match invoices and set invoices up for payment
Enter and upload invoices into system
Monitor accounts to ensure payments are up to date
Research and resolve invoice discrepancies and issues
Maintain vendor files, correspond with vendors and respond to inquiries
Prepare month end closing, generate and send out invoices
Provide supporting documentation for audits
Research and resolve payment discrepancies
Maintain accounts receivable customer files and records
Follow established procedures for processing receipts, cash etc
Communicate with customers via phone, email, mail or personally
Education
Real Estate Practices and Law
University of Montana
05.2016
Antiques, Collectibles and Appraisal
Ashford Institute of Antiques
01.2008
Computer1 &2, Typing, Business Management, Accounting, Arts, Choir, Band, Journalism, Basketball, Track and Cheerleading
Stratford High School
Stratford, WI
01.1988
Skills
Exceptional10-key skills
Excellent organizational skills
Attention to detail
Customer service
Work ethic and integrity
Patience and empathy
Time management skills
Cash handling
Maintain composure and confidentiality
Customer service excellence
Self-starter with the ability to grasp concepts quickly and work independently without supervision
Affiliations
Fraternal Order of Elks
Timeline
Cashier
HARBOR FREIGHT
03.2023 - 03.2024
Floral Dept. Head
HOBBY LOBBY
02.2021 - 04.2022
Librarian/Interim Manager
BIG HORN COUNTY LIBRARY
09.2019 - 10.2020
Seasonal Retail Sales Associate
HOBBY LOBBY
10.2018 - 03.2019
Inventory/Store Auditor
CMSI – FORT MOJAVE & AVI SMOKE SHOPS
08.2017 - 06.2018
Office Manager – Planning Department
FERGUS COUNTY COURTHOUSE
09.2016 - 04.2017
Retail Sales Supervisor
SMITH & CHANDLER MERCANTILE
04.2015 - 09.2016
Accounts Payable/Receivable
CONSOLIDATED ELECTRICAL DIST.
03.2012 - 09.2014
Antiques, Collectibles and Appraisal
Ashford Institute of Antiques
Computer1 &2, Typing, Business Management, Accounting, Arts, Choir, Band, Journalism, Basketball, Track and Cheerleading