Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Keri Johnston

Surprise,AZ

Summary

Results-oriented professional with 30+ years of experience managing commercial sales accounts, retail manufacturing, shipping, leadership, and human resources support. Hands-on experience in various roles who is well versed in successfully leading teams through change management and implementing improvements to optimize efficiency. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments.

Overview

29
29
years of professional experience

Work History

Administrative Assistant, MD

FedEx Office
01.2014 - Current
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies, individual state regulations for 19 states, and performance management for 24 District Managers.
  • Delivered excellent customer service through prompt responses to internal and external client inquiries, addressing concerns effectively, and building strong relationships.
  • Produced company level reporting with analytics for 10 Directors and 2 Vice Presidents
  • Led training session for 20+ corporate and file admins on new policies and systems

Administrative Assistant, VP - Interim

FedEx Office
02.2023 - 08.2023
  • Prepared monthly and statistical reports.
  • Mentored junior colleagues, fostering a positive work environment conducive to professional development.
  • Worked with direct reports on training and development plans.
  • Conducted comprehensive market research to inform product development efforts based on consumer needs and preferences.
  • Evaluated operational performance against established metrics, identifying areas for improvement and implementing corrective actions as needed.

Regional Controls Manager/Internal Controls Analyst

FedEx Office
11.2009 - 12.2013
  • Managed a team of 17 remote auditors covering 10 states
  • Developed detailed compliance monitoring guidelines and certification process for standard operating procedures based on broad guidance and direction.
  • Created and implemented processes and company wide training for over 2000 managers and directors for business process compliance and controls self monitoring
  • Performed audit certifications reviews to assess risk, presenting findings to company directors, assisting in action plan for improvements where needed.

Senior Store Manager

FedEx Office
08.2000 - 11.2009
  • Managed a network of 5 locations, 4 general managers, 5 assistant managers and 25+ team members.
  • Ensured compliance with company policies, safety regulations, and local laws, maintaining a safe and secure environment for staff and customers.
  • Delivered consistent store performance with efficient cost control measures, resulting in increased profitability, and loyal customer base.
  • Cultivated a high-performance team culture through ongoing coaching, mentoring, and cross-functional collaboration efforts.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Oversaw financial management activities such as budget planning, expense tracking, inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members across the network, cross-training existing employees to maximize team agility and performance.
  • Tracked employee attendance and performance, addressing repeat problems quickly to prevent long-term habits

Commercial Account Manager

Kinko's
11.1997 - 08.2000
  • Prepared customer presentations and demonstrations of products to solicit new business.
  • Analyzed client needs to identify print solutions and quotes
  • Implemented effective sales strategies to consistently achieve and exceed sales targets.
  • Managed diverse portfolio of 25 commercial accounts, ensuring timely delivery of products and services.
  • Provided ongoing support to assigned accounts by acting as their primary point of contact for any issues or inquiries.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Branch Manager

Zebra Copy & Print
06.1995 - 11.1997
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly, resulting in my branch becoming training center for all new sales and retail team members.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth to consistently achieve sales to plan in excess of 100%
  • Responsible for inventory, financial management, and employee relations.

Skills

  • Critical Thinking
  • Professional Communication
  • Relationship Building
  • Workflow Optimization
  • Documentation And Reporting
  • Project Management
  • Payroll and budgeting
  • Financial Management
  • Microsoft Excel
  • Business Administration
  • Expense Reporting

Accomplishments

    Peak VOlunteer Program

    L&D Compliance Reporting

    Policy Review and Updates

    FCF/OAC Champion

    HRT Support and Organization

Timeline

Administrative Assistant, VP - Interim

FedEx Office
02.2023 - 08.2023

Administrative Assistant, MD

FedEx Office
01.2014 - Current

Regional Controls Manager/Internal Controls Analyst

FedEx Office
11.2009 - 12.2013

Senior Store Manager

FedEx Office
08.2000 - 11.2009

Commercial Account Manager

Kinko's
11.1997 - 08.2000

Branch Manager

Zebra Copy & Print
06.1995 - 11.1997

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Keri Johnston