Summary
Work History
Education
Skills
Timeline
Generic

Keri Lachelle

Lamont,OK

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Work History

Casino Host

Tonkawa Hotel And Casino
01.2016 - 12.2017
  • Coordinated schedules and timelines for events.
  • Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
  • Achieved goals and objectives for phone calls, e-mails and letters mailed to current, inactive and prospective high-end players for increased casino revenue.
  • Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
  • Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.
  • Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.

Administrative Secretary

Grant County District #2
01.2016 - 12.2017
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Created and updated records and files to maintain document compliance.
  • Provided clerical support and payroll to company employees by copying, faxing, and filing documents.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Optometric Assistant

Advantage EyeCare
03.2007 - 04.2012
  • Scheduled appointments, handled referrals and ordered supplies for optometric practice.
  • Greeted patients, prepared exam rooms and documented medical records to keep office running efficiently and effectively.
  • Helped patients with optical selections and dispensing to facilitate customer service.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Taught patients about medications, procedures, and care plan instructions.

Education

Cosmetology License - Cosmetology

Enid Beauty College
3905 S La Mesa Dr. Enid, OK 73703
05.2010

Dental Assisting/ Computer Science - Dental Assisting/ Computer Science

Francis Tuttle Technology Center - Rockwell
Oklahoma City, OK
05.2002

Skills

  • Administrative and Office Support
  • Guest Satisfaction
  • Clerical Support
  • Telephone Reception
  • Document and Records Management
  • Multitasking Abilities

Timeline

Casino Host

Tonkawa Hotel And Casino
01.2016 - 12.2017

Administrative Secretary

Grant County District #2
01.2016 - 12.2017

Optometric Assistant

Advantage EyeCare
03.2007 - 04.2012

Cosmetology License - Cosmetology

Enid Beauty College

Dental Assisting/ Computer Science - Dental Assisting/ Computer Science

Francis Tuttle Technology Center - Rockwell

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Keri Lachelle