Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Volunteer
Keri Lea Kraut

Keri Lea Kraut

Punta Gorda,FL

Summary

Motivated individual with experience in management, customer service, and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

24
24
years of professional experience

Work History

BDC Representative

Gettel Automotive
02.2018 - Current
  • Developed strong business relationships to provide service and value beyond customer expectations.
  • Identified and executed appropriate strategies for business success.
  • Utilized consultative selling skills to identify key trends.
  • Worked independently with minimal supervision.

Insurance Sales

Alta Resources
08.2016 - 01.2018
  • Answer incoming calls and sell health care plans and answer questions.
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.

Office Manager

GMI Group/Rock Tenn
06.2005 - 03.2014
  • Answer incoming calls and taking messages on 4-line phone system
  • Ordered, kept track, and managed 100% of the raw roll stock inventory
  • Cross-training in Customer Service, Shipping, and QA
  • Assisting in the implementation of JDE and RT switches
  • Testing new database updates for Amtech
  • Worked cohesively with scheduling and customer service
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Verified clerical computations against physical count of stock and adjusted errors in computations
  • Organized detailed reports on daily production numbers

Administrative Support

Bianco Properties
05.2002 - 04.2004
  • Ordering office supplies and coordinating maintenance of office equipment
  • Answer incoming calls and take messages on aa10-line semi-automated phone system
  • Typing Key Release Letters, filing Tenant leases, and correspondence
  • Prepared detailed documents and reports in adherence toadministrative processes.

Inventory Clerk

Metals USA Granite City
04.1999 - 03.2002
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Completed physical inventory counts each month.
  • Worked cohesively with inside sales and customers
  • Computed figures from records, such as sales orders, production records and purchase invoices to obtain current inventory
  • Organized monthly cost spreadsheets in Excel from data that I download from AS400
  • Responsible for daily costing of work orders, and kept accurate, current records of inventory (quantity, cost, and aging)

Education

High School Diploma -

Warrenton RIII
1995

Skills

  • Inquiry Requests
  • Stock Replenishment
  • Inventory Control Processes
  • Making Appointments
  • Daily Workflows
  • Client Rapport-Building
  • Client Needs Assessment
  • Productivity Standards
  • Campaign Support
  • Call Control
  • Pricing Structures
  • Effective Scheduling
  • Information Updates
  • Customer Engagement Strategies
  • Knowledge of Vehicles
  • Reminder Calls
  • Computer Software
  • Operational Processes
  • Cash Control
  • Loyalty Programs
  • Providing Feedback
  • Client Satisfaction
  • Revenue Growth
  • Client Correspondence
  • Site Visits
  • Effective Customer Communication

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Timeline

BDC Representative

Gettel Automotive
02.2018 - Current

Insurance Sales

Alta Resources
08.2016 - 01.2018

Office Manager

GMI Group/Rock Tenn
06.2005 - 03.2014

Administrative Support

Bianco Properties
05.2002 - 04.2004

Inventory Clerk

Metals USA Granite City
04.1999 - 03.2002

High School Diploma -

Warrenton RIII

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Keri Lea Kraut