Keri L. Nopens
Colville
Summary
Dynamic leader with a proven track record at Rural Resources Community Action, excelling in contract management and program development. Spearheaded initiatives that improved program metrics and compliance, while fostering staff supervision and quality assurance. Adept at data-driven decision-making, I enhance operational efficiency and cultivate a positive work environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Division Director, Senior & Independent Living Services Division (SAILS)
Rural Resources Community Action
Colville
07.2017 - Current
- Guided multiple programs through major assessment and data entry software changes, proposed data tracking process changes, and implemented them to modernize program workflow.
- Supervised 40 case management staff, from clerical to program manager positions, including 8 Area Agency on Aging subcontracted programs covering services in 4 counties.
- Programs supervised included Title XIX Medicaid Long Term Care, Medicaid Transformation Project, Family Caregiver Support, Kinship Support, Information and Assistance, Options Counseling, Veteran's Directed Care, State Health Insurance Benefits Advisors, Senior Legal, and Basic Food Outreach.
- Revitalized multiple programs through action plan creation and implementation to vastly improve program metrics, outcomes, and contractual compliance.
- Wrote requests for proposals for AAA subcontracted programs and private grants successfully; managed 12 different contracts within the division.
- Planned and executed a full training regimen for multiple programs; created training materials in multiple mediums, and established internal quality assurance processes.
- Directed the assisted living facility within the program division, supervising the facility administrator.
- Emphasized the importance of staff wellness and quality training to reduce staff turnover and increase overall employee satisfaction; created a division structure to assure contingency planning for staff vacancies.
- Created a Standard Operating Procedure manual and a Field Safety Guide for the SAILS division.
- Analyzed data to inform decision-making and strategic direction.
- Ensured that all processes are carried out according to established standards of quality control.
- Developed divisional budget, monitored spending, and identified cost savings opportunities.
- Conducted regular meetings with team members to review progress on goals and objectives.
- Oversaw staff recruitment, training, performance management, and development activities.
- Maintained relationships with external stakeholders such as vendors, contractors, government agencies.
Teacher
The Acorn School
Boulder
01.2013 - 11.2017
- Received work training in attachment theory and its importance in child development.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Organized and led activities designed to promote physical, mental, and social development, such as games, arts, crafts, music, storytelling, and field trips.
- Collaborated with other teachers and administrators in the development, evaluation, and revision of preschool programs.
- Participated in professional development workshops related to teaching methods.
- Implemented behavior management strategies to maintain classroom discipline.
Executive Resolution Specialist
Dish Network
Denver
10.2011 - 01.2013
- Reviewed and analyzed customer complaints to determine root cause of issue.
- Provided training to staff members on proper dispute resolution techniques and protocols.
- Collaborated with other departments to ensure timely resolution of customer issues.
- Provided feedback to management regarding customer satisfaction levels.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
Education
Bachelors of Science - Human Services
Colorado State University
Skills
- Contract management
- Program development
- Staff supervision
- Budget management
- Quality assurance
- Data-driven decision making
References
- Dru Aubert, Care Management Unit Manager, HCS HQ, dru.aubert@dshs.wa.gov, 5093156083
- Terry Titmus, Director of Innovation, Better Health Together, terry.titmus@betterhealthtogether.org, 5096908369
- Leighann Brooks, Program Manager, Rural Resources Community Action, lbrooks@ruralresources.org, 5096902252
Certification
- Certified Aging & Disability Resource Specialist, Inform USA
Timeline
Division Director, Senior & Independent Living Services Division (SAILS)
Rural Resources Community Action
07.2017 - Current
Teacher
The Acorn School
01.2013 - 11.2017
Executive Resolution Specialist
Dish Network
10.2011 - 01.2013
- Certified Aging & Disability Resource Specialist, Inform USA
Bachelors of Science - Human Services
Colorado State University
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