Summary
Overview
Work History
Education
Skills
Accomplishments
Phone - Number
References
Timeline
Generic

Keri Martinez

Tinley Park,IL

Summary

Strategic Account Specialist with extensive experience at WillScot Mobile Mini, specializing in account management and lead generation. Proven ability in contract negotiation and conflict resolution, resulting in significant revenue growth and improved customer retention. Recognized for attention to detail and strong communication skills.

Overview

19
19
years of professional experience

Work History

Strategic Account Specialist

WillScot Mobile Mini
Chicago, USA
07.2024 - Current
  • Responsible for account management with our Strategic Accounts to drive sales and maintain customer service expectations.
  • Strong focus on account management that leads to lead generation, quoting, and opportunity closing, to drive share and revenue growth for the company.
  • Working with the Strategic Account Managers to conduct Quarterly Business Reviews that implement customer-specific growth strategies.
  • Provide sales support to handle any service or billing requests.
  • Responsible for product knowledge across the portfolio of WSMM products, services, and capabilities.
  • Negotiated payment plans with clients experiencing financial difficulties, reducing bad debt.
  • Managed and maintained a portfolio of 25+ client accounts, ensuring timely payments and customer satisfaction yearly.
  • Listened to customer needs to identify and recommend best products and services.
  • Monitored account performance, identifying issues and implementing corrective actions as needed.
  • Assisted in the development of new account services and products based on client needs and feedback.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Responded promptly to customer inquiries via phone, email, social media channels.
  • Handled spirited customer conversations and alleviated disputes using appropriate communication skills and conflict resolution techniques.
  • Developed and implemented strategic account plans to achieve customer retention goals.
  • Maintained up-to-date records of customer interactions in CRM system.
  • Generated leads through cold-calling prospective customers, networking events.

Strategic Account Representative

WillScot Mobile Mini
Chicago, USA
02.2017 - Current
  • Proven track record of coordination with account growth and retention through account management and development -In & Outside Sales
  • Develop proposals, negotiate and price product, and implement contracts and agreements while achieving goals set by myself and management
  • Excellent customer service and follow up
  • Effective interpersonal and influencing skills
  • Multi-task with a high degree of attention to detail
  • Strong computer skills, verbal and written communication skills, quickly adapt to change

Inside Sales Representative

Mobile Mini
Calumet Park, USA
09.2006 - 02.2017
  • Monitored market trends and competitor activity to adjust sales strategies accordingly.
  • Utilized CRM software to track sales progress and communicate with team members.
  • Leveraged computer system to input customer orders and pricing information.
  • Conducted market research to identify selling possibilities and evaluate customer needs.
  • Contacted new and existing customers to discuss product and service solutions.
  • Maintained and updated customer database with contact details and sales interaction history.
  • Identified customer needs by asking questions and advising on best solutions.
  • Initiated sales correspondence, preparing and presenting professional bids to customers.

Education

High school graduate -

Skills

  • Skilled Collaborator
  • Proposal Writing
  • Rapid and Adaptive
  • Account Management
  • Effective cross functional Communicator
  • Data Entry
  • Solutions Oriented professional
  • High Achiever
  • Trained New Hires
  • Account management
  • Customer relationship management
  • CRM software
  • Lead generation
  • Contract negotiation
  • Product knowledge
  • Market analysis
  • Quarterly business reviews
  • Strategic planning
  • Conflict resolution
  • Customer retention
  • Communication skills
  • Detail orientation
  • Time management
  • Billing resolutions
  • Decision-making
  • Team collaboration
  • Brainstorming
  • Problem-solving abilities
  • Analytical skills
  • Adaptability
  • Revenue growth
  • Territory growth
  • Sales strategy
  • Multitasking Abilities
  • Effective customer upselling
  • Acquire new business

Accomplishments

  • Number 1 Inside Sales Rep in the company 2017
  • Won multiple Federal bids with company such as Metra Railroad, Nicor Gas, BAE and TVA
  • 2nd person chosen for the newly developed Strategic Team 7 years ago
  • 18+ successful years navigating mergers, acquisitions, new job titles, changing CRM’s, and new books of business of all industries while maintaining Revenue growth year over year.
  • 2023 YOY revenue growth: 2023-$3,904,143.68, 2024-$4,551,642.72, +$647,499.04, +16.58%
  • 2024 4th Quarter 3.7 million dollars Attained and exceeded goals with over 10% growth

Phone - Number

708-691-5154

References

References available upon request.

Timeline

Strategic Account Specialist

WillScot Mobile Mini
07.2024 - Current

Strategic Account Representative

WillScot Mobile Mini
02.2017 - Current

Inside Sales Representative

Mobile Mini
09.2006 - 02.2017

High school graduate -

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Keri Martinez