Keri Martis
LITTLETON
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
Work History
Mortgage Loan Servicing Representative
SLS Loan Servicing/NewRez Lending
12.2016 - 04.2025
- Assisted in the development of training materials to support onboarding new Mortgage Loan Servicing Representatives.
- Maintained compliance with federal regulations, company policies, and industry best practices in all mortgage loan servicing activities.
- Identified trends in borrower inquiries or issues through diligent tracking to inform future process improvements.
- Provided exceptional customer service by accurately answering questions related to mortgage terms, payments, escrow accounts, taxes, insurance premiums, prepayment penalties.
- Promoted a positive team atmosphere by sharing knowledge, offering support, and participating in ongoing learning opportunities.
- Improved borrower satisfaction by efficiently managing and resolving mortgage loan servicing inquiries.
- Collaborated with underwriters to ensure timely and accurate loan documentation processing.
- Kept abreast of evolving mortgage industry regulations, guidelines, and best practices to ensure continued compliance and expertise in loan servicing.
- Managed a portfolio of loans to ensure timely payment application, proper account maintenance, and accurate recordkeeping.
- Increased accuracy of financial data by diligently reviewing and reconciling borrower payments and escrow accounts.
- Handled escalated customer complaints professionally, finding mutually agreeable resolutions that preserved client relationships.
- Processed loan applications and monitored progress from start to finish.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Developed and maintained relationships with customers, lenders and other third parties.
- Monitored pipelines to track and log status of loans.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
Administrative Assistant
Safeway
09.2005 - 10.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Education
High School Diploma -
Brick Township High School
Bricktown, NJ06-1989
Skills
- Loan document review
- Default management
- Teamwork orientation
- Professionalism and ethics
- Continuous learning attitude
- Time management mastery
- Client confidentiality practices
- Loan servicing expertise
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Effective communication
- Verbal and written communication
- Client relationship building
Accomplishments
- Supervised team of 90 staff members.
- Documented and resolved forclosure which led to client maintaining their home.
- Achieved meeting payroll target by completing department schedules with accuracy and efficiency.
Timeline
Mortgage Loan Servicing Representative
SLS Loan Servicing/NewRez Lending
12.2016 - 04.2025
Administrative Assistant
Safeway
09.2005 - 10.2016
High School Diploma -
Brick Township High School
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