Keri Michelle Fells

I have over three decades of customer service experience & over ten years of management experience in both hospitality & customer service. I have a background in providing exceptional support & resolving customer inquiries. I am skilled in communication, problem-solving, & maintaining positive relationships with customers. I have demonstrated ability to improve customer satisfaction & loyalty through attentive service & effective issue resolution. I am committed to enhancing team performance by sharing knowledge & best practices in customer service operations. I am used to working under pressure, in a fast-paced environment & I believe that I excel under these conditions. I love working with & around people & strive to always maintain excellent guest satisfaction. Over the years, I have become comfortable with the demands of both guest & production management & the various administrative duties included with both. I have a working knowledge of numerous computer programs, and I can proficiently identify & use the programs that are necessary for the issues that are being addressed at the time. I believe these attributes, in conjunction with an outgoing personality & motivation for success, make me an asset to any company. I am seeking a responsible position that offers personal security & room for advancement while making a real contribution to the organization.

As someone who derives great personal satisfaction from serving as a bridge between customer and company, I am completely committed to creating a great client experience from every interaction - even if the interaction was initiated by a less than happy customer. Over the years, I have been able to turn many unhappy calls into return customers and ensured many happy customers hang up with smile and complete satisfaction. I always take the time to make sure the interaction is personal, and the customer knows that they are the most important person and that I will go out of my way to find them the correct information or solution, depending on the nature of the call. There is nothing better than having the ability to turn an unsatisfactory experience into one that is memorable and positive - whether at work or out in the world.