Keri Miller

Groveland,CA

Overview

years of professional experience

The Grill at Pine Mountain Lake

09.2023 - Current

Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Input orders accurately into POS terminal, split bills and accepted payments.
Seated patrons based on guest preferences and seating availability.
Minimized customer service complaints by expertly managing customer expectations during busy periods.

Pine Mountain Lake Equestrian Center

10.2021 - 08.2023

Proficient with horse care, stall cleaning, and general upkeep of all stables facilities, vehicles, equipment, and equine occupants
Able to identify and notify the manager of any unusual behavior or injury of horses, including changes in disposition, gait or appetite
Capable of working long hours in all weather conditions
Mixed and administered special food formulas to individual animals based on unique dietary needs.
Repaired equipment and animal living spaces.
Maintained equipment and ranch structures.
Kept grounds clean and orderly by monitoring and repairing fences, shoveling snow and removing debris.
Examined animals for signs of sickness and overall herd health.
Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
Patrolled grazing grounds using ATVs and horses to monitor animals and determine movement, care or health-related needs.

Rush Creek Lodge

04.2019 - 10.2020

Supported serving staff with running food and bussing tables
Monitored dining area to assess seating arrangements and wait times
Answered phone and took down reservations, orders, and questions
Greeted incoming guests and managed seating based on customer desire and server loads
Returned vacant rooms to occupant ready status by deep cleaning, changing linens, restocking inventory, and removing trash
Interacted pleasantly with guests while performing daily duties
Mopped and vacuumed floors and dusted furniture to maintain organized professional appearance
Kept track of stocking cart and shed

Yosemite Riverside Inn

07.2015 - 09.2018

Mariposa County High School

Mariposa, CA

06.2020