Keri Miller
Groveland,CA
Overview
9
9
years of professional experience
Work History
Hostess/Server
The Grill at Pine Mountain Lake
09.2023 - Current
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Seated patrons based on guest preferences and seating availability.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Stable Hand
Pine Mountain Lake Equestrian Center
10.2021 - 08.2023
- Proficient with horse care, stall cleaning, and general upkeep of all stables facilities, vehicles, equipment, and equine occupants
- Able to identify and notify the manager of any unusual behavior or injury of horses, including changes in disposition, gait or appetite
- Capable of working long hours in all weather conditions
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Repaired equipment and animal living spaces.
- Maintained equipment and ranch structures.
- Kept grounds clean and orderly by monitoring and repairing fences, shoveling snow and removing debris.
- Examined animals for signs of sickness and overall herd health.
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
- Patrolled grazing grounds using ATVs and horses to monitor animals and determine movement, care or health-related needs.
Housekeeper and Hostess
Rush Creek Lodge
04.2019 - 10.2020
- Supported serving staff with running food and bussing tables
- Monitored dining area to assess seating arrangements and wait times
- Answered phone and took down reservations, orders, and questions
- Greeted incoming guests and managed seating based on customer desire and server loads
- Returned vacant rooms to occupant ready status by deep cleaning, changing linens, restocking inventory, and removing trash
- Interacted pleasantly with guests while performing daily duties
- Mopped and vacuumed floors and dusted furniture to maintain organized professional appearance
- Kept track of stocking cart and shed
Housekeeper
Yosemite Riverside Inn
07.2015 - 09.2018
- Company Overview: (closed)
- Returned vacant rooms to occupant ready status
- Performed various laundry duties
- Minor maintenance tasks
- Moved beds and furniture to wipe down baseboards and remove dust and dirt
- Kept track of stock in the laundry room, and maintained an organized work space
- (closed)
Education
High School Diploma -
Mariposa County High School
Mariposa, CA06.2020
Skills
- Guest relations
- Table management
- Dining room management
- Guest complaint resolution
- Seating coordination
- Food safety
- Stable maintenance
- Western riding
- Animal care
- Feeding management
References
- Kendra Brown, 209-962-8667, Manager
- Andrea Wilson, 209-962-8600, Manager
- Jeromey Niedens, 209-768-7008, Friend
- Donna West, 209-768-4515, Friend
- Sarah McDowell, 209-768-8918, Manager
Timeline
Hostess/Server
The Grill at Pine Mountain Lake
09.2023 - Current
Stable Hand
Pine Mountain Lake Equestrian Center
10.2021 - 08.2023
Housekeeper and Hostess
Rush Creek Lodge
04.2019 - 10.2020
Housekeeper
Yosemite Riverside Inn
07.2015 - 09.2018
High School Diploma -
Mariposa County High School
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