Keri Moore-Salem
Cincinnati,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Service Advisor
Performance Automotive Group
2023.06 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Service Advisor
Bryan Honda
2018.09 - 2023.05
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Service Advisor
Hendrick Automotive Group
2016.04 - 2018.05
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Service Advisor
Lumberton Honda
2009.08 - 2016.04
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Service Advisor
Courtesy Honda
2001.08 - 2009.02
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Followed up with customers to offer additional support and check resolution satisfaction.
Education
Bachelor Of Arts - Psychology
University of Mount Olive
Mount Olive, NC05.2009
Skills
- Customer Service
- Multitasking and Organization
- Strong Work Ethic
- Goal-oriented mindset
Timeline
Service Advisor
Performance Automotive Group
2023.06 - Current
Service Advisor
Bryan Honda
2018.09 - 2023.05
Service Advisor
Hendrick Automotive Group
2016.04 - 2018.05
Service Advisor
Lumberton Honda
2009.08 - 2016.04
Service Advisor
Courtesy Honda
2001.08 - 2009.02
Bachelor Of Arts - Psychology
University of Mount Olive
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