Summary
Overview
Work History
Education
Skills
Timeline
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Keri Moore-Salem

Cincinnati,OH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience

Work History

Service Advisor

Performance Automotive Group
06.2023 - Current
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Developed estimates by costing materials, supplies, and labor.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.

Service Advisor

Bryan Honda
09.2018 - 05.2023
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.

Service Advisor

Hendrick Automotive Group
04.2016 - 05.2018
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.

Service Advisor

Lumberton Honda
08.2009 - 04.2016
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Service Advisor

Courtesy Honda
08.2001 - 02.2009
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Followed up with customers to offer additional support and check resolution satisfaction.

Education

Bachelor Of Arts - Psychology

University of Mount Olive
Mount Olive, NC
05.2009

Skills

  • Customer Service
  • Multitasking and Organization
  • Strong Work Ethic
  • Goal-oriented mindset

Timeline

Service Advisor

Performance Automotive Group
06.2023 - Current

Service Advisor

Bryan Honda
09.2018 - 05.2023

Service Advisor

Hendrick Automotive Group
04.2016 - 05.2018

Service Advisor

Lumberton Honda
08.2009 - 04.2016

Service Advisor

Courtesy Honda
08.2001 - 02.2009

Bachelor Of Arts - Psychology

University of Mount Olive

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Keri Moore-Salem