Keri Nelson
Buffalo Lake,MN
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Insurance Agent
Wendling Financial & Insurance Services
02.2020 - Current
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Streamlined administrative tasks, improving overall office efficiency and productivity.
- Resolved complex claims issues, advocating on behalf of clients to ensure fair settlements.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Facilitated smooth transitions between carriers when needed, minimizing disruptions to client coverage and maintaining positive relationships with all parties involved.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
Human Resources Manager
Presbyterian Homes/Harmony River Living Center
03.2008 - 01.2020
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Championed employee wellness initiatives resulting in improved job satisfaction and reduced absenteeism.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Organized and led staff orientation programs and training to promote collaboration.
- Processed employee claims involving performance issues and harassment.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Education
Associate of Applied Science - Finance Management
Alexandria Technical College
Alexandria, MN05.1998
Skills
- Customer follow-up
- Customer Service
- Client Relations
- Lead Development
- Health insurance
- Licensed Insurance Agent
- HIPAA Compliance
- Organizational Skills
- Time Management
- Excellent Communication
- Customer Referrals
Certification
- Licensed Insurance Agent-Health & Life Insurance
Timeline
Insurance Agent
Wendling Financial & Insurance Services
02.2020 - Current
Human Resources Manager
Presbyterian Homes/Harmony River Living Center
03.2008 - 01.2020
Associate of Applied Science - Finance Management
Alexandria Technical College
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