Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keri ODonnell

Columbus

Summary

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.


Overview

31
31
years of professional experience

Work History

Onboarding Champion III

Verizon Wireless
10.2014 - Current
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Learned and adapted quickly to new technology and software applications.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked well in a team setting, providing support and guidance.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Self-motivated, with a strong sense of personal responsibility.

Price Accuracy Team Member

Target
06.2012 - 10.2014
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Contributed to team objectives in fast-paced environment.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Provider Services Representative

Aetna
03.1998 - 02.2010
  • Investigated and resolved accounting, service and delivery concerns.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Credit Card Customer Service Representative

Huntington National Bank
04.1994 - 03.1998
  • Supported customers with invoices, statements and other basic questions.
  • Received inbound customer calls related to credit and accounts receivable.
  • Processed recurring automated payments and credit card payments.
  • Worked with customers to answer questions, resolve disputes and research discrepancies.

Education

Bachelor of Arts - History

The Ohio State University
Columbus, OH

Associate of Arts - Business Administration

Mount Vernon Nazarene University
Columbus, OH

Skills

  • Analytical thinking
  • Dependable and responsible
  • Written communication
  • Social perceptiveness
  • Leadership
  • Good Telephone Etiquette
  • Organizational skills
  • Microsoft office
  • Customer relations
  • Relationship building

Timeline

Onboarding Champion III

Verizon Wireless
10.2014 - Current

Price Accuracy Team Member

Target
06.2012 - 10.2014

Provider Services Representative

Aetna
03.1998 - 02.2010

Credit Card Customer Service Representative

Huntington National Bank
04.1994 - 03.1998

Bachelor of Arts - History

The Ohio State University

Associate of Arts - Business Administration

Mount Vernon Nazarene University

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