Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Keri Patton

Renton,WA

Summary

Dynamic admissions professional with a proven track record at WA Tech. University, excelling in recruitment strategies and compliance standards. Adept at utilizing Salesforce CRM to enhance student engagement, achieving a 63% lead-to-enroll rate. Known for exceptional customer service and leadership, driving successful enrollment initiatives and fostering student retention.

Overview

21
21
years of professional experience

Work History

Senior Admissions Specialist

UEI College
Tacoma, WA
03.2024 - Current
  • Recruitment and general administrative activities Met with perspective students to share options for continuing education
  • Top enrollment sales producer with excellent closing ability and leadership

Brand Ambassador

Yohana/Panasonic
Renton, Remote
12.2021 - 09.2023
  • Company Overview: Startup company focused on family health and wellness
  • Member guide for startup company focused on family health and wellness
  • Worked closely with a personal assistant team offering services for work/ life balance, providing support for daily tasks, extended family vacations, home projects, meal planning, appointment setting, event planning and calendaring
  • Built member accounts to 150+ within the first year, connecting monthly and overseeing projects provided by a team of personal assistants
  • 5-8 member zoom meetings per day, tracking activity through multiple spread sheets and Salesforce
  • Gained permission to record for compliance and training
  • Set expectations for high profile, sensitive and demanding members to provide retention and customer satisfaction
  • 3-4 weekly staff meetings to build the brand, interaction to understand members needs through feedback
  • Work with production, IT and support to create a valuable service
  • Remained flexible and dependable to support a start up company
  • Startup company focused on family health and wellness

Director of Admissions

WA Tech. University
Bellevue, hybrid
07.2020 - 11.2021
  • Focus to guide as a business strategist for the admissions department
  • Worked toward obtaining accreditation, compliance, and student retention
  • Conducted admissions meetings and documentation
  • Involved in corporate meetings with critical thinking to determine the best course of action to help the business flourish and achieve success
  • Outreach to guide potential students toward understanding qualification, application and the acceptance process including obtaining international transcripts, commitment, and scheduling
  • Engaged in orientation, campus meetings and student interaction
  • Salesforce, Outlook and Microsoft teams

Administration Support

Jonas Software
Grand Junction, Remote
10.2019 - 06.2020
  • Remote support for EWS group and Movers Suite software
  • Trained with the Implementation team to support end users in the transportation and storage industry
  • Monitored emails and took phone calls to assist in supporting software users and administrators
  • Salesforce, Google and Outlook
  • Laid off due to Corona virus

Associate Director of Admissions

Cortiva institute
Seattle, WA
09.2018 - 08.2019
  • Recruit and qualify prospective candidates for enrollment
  • Assisted with all compliance paperwork and financial aid process
  • Averaged 63% lead to enroll and 97% start rate
  • Coordinated open house, retention and orientation events
  • Campus closed

Logistic Project Coordinator

United Van Lines -Chipman
Kent, WA
08.2015 - 09.2018
  • Coordinate and manage commercial project details from inquiry to invoice
  • Communicate with customer to understand overall scope including time frame, fixtures, accessibility, budget, materials, and labor necessary to implement efficient flow
  • Prepare and provide quotes for small single projects to multiple store installs, remodels and roll outs for high end fixtures
  • Determine best way to transport
  • Research agencies capability and availability
  • Contract aux services, materials and labor/installers
  • Register local, LTL and TL for US and Canada
  • Accountable for grids to determine weight, footage and decking to ensure maximum load capacity
  • Issue work tickets, BOL and move procedures
  • Manage folders, storage, inventory and warehouse handling
  • Create spreadsheets for billing breakdown, multiple store installs, inventory, storage, customer, contractor and vendor needs/requirements
  • Provide outstanding customer service to ensure customer satisfaction, retention and repeat business to provide a 23% increase in 2017
  • Used movers suite and UVL daily

Sr. Executive Admissions

CEC- Sanford Brown - IADT
Seattle, WA
02.2011 - 06.2015
  • Recruitment and general administrative activities
  • Met with perspective students to share options for continuing education
  • Copious work with contracts, financial aid and Sevis processes
  • Created and maintained schedules for employees
  • Worked with the campus President on outreach programs, advertising and lead generation
  • Top enrollment sales producer with excellent closing ability and leadership
  • Assisted in the transformation to Sanford Brown from IADT while introducing new programs and training
  • Campus closed

Assistant Director of Admissions

Argosy University
Seattle, WA
08.2009 - 01.2011
  • Recruit and assist qualified candidates in the enrollment process
  • Conduct personal interviews, maintain files, request high school and college transcripts and inform on financial aid and scholarships
  • Contribute to university and open house events
  • Corporate training, product knowledge and certificate updates

Associate Director of Admissions

CEC - IADT
Seattle, WA
05.2004 - 08.2009
  • Hired as an admissions representative, to open new campus, start up to corporate division
  • General Administrative duties
  • Top producer advanced to Senior Rep and ADOA in 05/07
  • Involved in hiring and training new employees
  • Created the 200+ page training manual, managed front desk staff of 3 and all schedule planning
  • Included in management staff meeting and decisions
  • Worked closely with instructors and financial planning department to ensure student success and retention
  • Engaged in marketing, lead strategy and obtaining personally developed leads
  • Active with inside, national, high school and online candidates

Education

Interior Design -

IADT

Business Management -

Greenriver Community College

Interior Design Certificate -

Highline Community College

Sales seminars/training - Protracted Tom Hopkins, Mackay and Miller, BTI

Skills

  • Admissions processes
  • Salesforce CRM
  • Recruitment strategies
  • Compliance standards
  • Data analysis
  • Customer service

Accomplishments

  • 20 years Private college admissions.
  • 10+ years of Customer Service and Sales.
  • 10+ years of administrative experience.
  • Detail-orientated and organized with master multi-tasking abilities.
  • Knowledge of office practices, policies, and procedures.
  • Extensive phone, video and internet communication.
  • Shipping/Receiving/Billing.
  • Management - training, creating schedules and ensuring retention.
  • High energy, positive attitude, and enthusiasm.
  • Ability to adapt to changes in workload demand. Trustworthy, ethical, and dependable.
  • Computer software knowledge including Word, Excel, Outlook and specialty programs to include Salesforce, MS teams, Zoom, People soft, UVL, Movers Suite, and Campus view.

Timeline

Senior Admissions Specialist

UEI College
03.2024 - Current

Brand Ambassador

Yohana/Panasonic
12.2021 - 09.2023

Director of Admissions

WA Tech. University
07.2020 - 11.2021

Administration Support

Jonas Software
10.2019 - 06.2020

Associate Director of Admissions

Cortiva institute
09.2018 - 08.2019

Logistic Project Coordinator

United Van Lines -Chipman
08.2015 - 09.2018

Sr. Executive Admissions

CEC- Sanford Brown - IADT
02.2011 - 06.2015

Assistant Director of Admissions

Argosy University
08.2009 - 01.2011

Associate Director of Admissions

CEC - IADT
05.2004 - 08.2009

Interior Design -

IADT

Business Management -

Greenriver Community College

Interior Design Certificate -

Highline Community College

Sales seminars/training - Protracted Tom Hopkins, Mackay and Miller, BTI

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