Keri Poole

• Increased sales revenue by building strong relationships with clients and understanding their needs.
• Developed new business opportunities within existing accounts, resulting in expanded market share.
• Collaborated with cross-functional teams to develop customized solutions for client needs, enhancing customer satisfaction.
• Streamlined internal processes for better efficiency and communication between departments, improving overall productivity.
• Conducted client follow-ups to ensure satisfaction and identify potential upsell opportunities, maintaining a high retention rate.
• Provided exceptional customer service by addressing client concerns promptly and professionally, contributing to a positive image.
• Utilized CRM software to manage leads and track sales activities, ensuring all information was up-to-date and accessible for team members.
• Execute effective quoting strategies for my assigned customers.

Provide team back up support when needed.

• Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
• Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
• Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
• Maintained accurate records of all customer interactions for reporting purposes and ongoing process improvements.
• Handled escalated customer concerns with professionalism, resulting in improved relationships and repeat business.
• Expanded the organization''s customer base by actively seeking out new business opportunities and cultivating relationships with prospective clients.
• Continuously monitored industry trends and competitor offerings to stay current on emerging service delivery strategies and opportunities.
• Answered constant flow of customer calls with minimal wait times.
• Handled customer inquiries and suggestions courteously and professionally.
• Processed customer service orders promptly to increase customer satisfaction.
• Provided primary customer support to internal and external customers.
• Main contact for Web related issues, concerns, account activation, order placing.
• Determined which customers were to be ICC Mil-Aero clients or Heilind clients.

• Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
• Managed high call volume while maintaining a courteous and professional demeanor.
• Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
• Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
• Enhanced customer satisfaction by resolving issues promptly and professionally.
• Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Provided primary customer support to internal and external customers.
• Ensured timely follow-up on pending cases, reducing the number of unresolved issues significantly over time.
• Resolved concerns with products or services to help with retention and drive sales.
• Complied with company policies and procedures by encouraging positive and effective work environment among employees.
• Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
• Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
• Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
• Updated account information to maintain customer records.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer service orders promptly to increase customer satisfaction.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Managed timely and effective replacement of damaged or missing products.
• Main connection to Inside Sales Rep. to customer.