Keri Powers
TOLEDO,OH
Summary
With a proven track record at Kroger Co, Inc, I excel in merchandising strategies and delivering exceptional customer service. My experience spans from shelf organization to enhancing stock replenishment processes, significantly improving shopping environments. Recognized for a positive attitude and clear communication, I adeptly increase efficiency and foster customer loyalty.
Overview
23
23
years of professional experience
Work History
Asst Drug/GM Clerk
Kroger Co, Inc
10.2023 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained a clean and safe shopping environment, ensuring compliance with company standards and regulations.
- Performed inventory control, such as counting, and stocking merchandise.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
Produce Clerk
Kroger Co, Inc
11.2021 - 10.2023
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Recommended complementary purchases to customers, increasing revenue.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Lead Floral Clerk
Kroger
07.2020 - 11.2021
- Increased sales through effective upselling of additional products and services, such as vases and gift wrapping.
- Reduced waste by monitoring inventory levels closely and taking appropriate measures to minimize spoilage.
- Set up and broke down holiday and seasonal displays.
- Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
- Conducted regular cleaning tasks to maintain a sanitary workspace, adhering to all relevant health regulations.
- Maintained a visually appealing store layout by regularly refreshing floral displays and rotating inventory.
- Demonstrated strong knowledge of various flower species, enabling accurate identification and advice on suitable pairings for clients'' specific needs.
Recruiter
Kroger
03.2003 - 08.2020
- Conducted comprehensive reference checks to ensure the credibility of potential hires before extending offers.
- Improved employee retention rates through thorough candidate screening and interview techniques.
- Trained junior recruiters on best practices, contributing to overall team success and improved efficiency.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Developed and implemented onboarding and orientation programs for new employees.
- Developed and monitored employee recognition programs.
- Provided detailed feedback to unsuccessful candidates, contributing to positive company image.
- Tailored recruitment strategies to meet specific needs of various departments, enhancing fit and satisfaction.
Lead File Maintenance Clerk
Kroger Co, Inc
10.2001 - 04.2003
- Conducted periodic reviews of files to ensure data integrity and compliance with company policies and regulations.
- Created reports, correspondence and spreadsheets with Microsoft Office programs.
- Price changes
- Time and Attendance Maintenance
Education
High School Diploma -
Sylvania Northview High School
Sylvania, OH06-1998
Skills
- Shelf organization
- Merchandising strategies
- Pricing accuracy
- Stock replenishment
- Positive attitude
- Promotional planning
- Willing to learn
- Friendly and personable
- Punctual and reliable
- Customer service
- Clear communication
- Shelf stocking
- Merchandise stocking
- Cosmetics retail knowledge
Timeline
Asst Drug/GM Clerk
Kroger Co, Inc
10.2023 - Current
Produce Clerk
Kroger Co, Inc
11.2021 - 10.2023
Lead Floral Clerk
Kroger
07.2020 - 11.2021
Recruiter
Kroger
03.2003 - 08.2020
Lead File Maintenance Clerk
Kroger Co, Inc
10.2001 - 04.2003
High School Diploma -
Sylvania Northview High School
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