Keri Raiber-Wolf
St. Cloud
Summary
Human Services Supervisor, excelling in program management and staff development. Skilled in creative problem-solving and community outreach, I enhanced team productivity and client satisfaction through training initiatives and strong leadership. Committed to diversity, equity, and inclusion in all initiatives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Human Services Supervisor
Stearns County
12.2018 - Current
- Manage staff, including reviewing resumes, interviewing, hiring, and supervising; complete performance communications
- Supervise daily operations of child protection unit, ensuring smooth workflow and timely completion of tasks
- Oversee and maintain compliance with MN Child Welfare statute requirements
- Improved client satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members
- On call duties to address emergency matters
- Build and maintain partnerships with community agencies
- Supervise multi-disciplinary teams for High Risk Run, Crossover Youth Initiative, ICWA, Training, and Motivational Interviewing
Social Worker
Stearns County
01.2015 - 12.2018
- Document incoming child protection reports in SSIS system, review for screening, and screen reports with MDT to determine the appropriate response
- Complete telephone or walk-in intake requests for professionals and individuals requesting chemical use assessments, mental health services, developmental disabilities, waiver requests, MN Choices screenings, or any other request for services within Stearns County
- RAP (Release Advanced Planning) Program team member: assess strengths and barriers of incarcerated individuals at Stearns County Jail; prepare incarcerated individuals for release; provide community resources and complete referrals; offer short term collaborative case management services
- Provide case management services in the areas of Children's Mental Health, Truancy, Child Protection and Child Welfare – Crossover Youth Initiative program
- Complete coverage and on-call response duties
- Represent Family and Children's Division in committee assignments and interactions with community groups for service provision and program planning: Mission, Vision, Values Facilitator
Program Director
New Beginnings
07.2009 - 11.2013
- Manage staff, including personnel files, reviewing resumes, interviewing, hiring, and performance evaluations
- Schedule all staff meetings and trainings
- Oversee and coach internship positions
- Develop and implement annual training and in-service plan
- Create tracking systems to analyze data for reporting on outcomes, demographic data tracking and evaluation reports
- Strategic Planning: work closely with team to select and refine services offered, monitor effectiveness of programs, and initiate systems to improve programs
- Oversee and maintain compliance with state licensing requirements for residential program
- Oversee residential program, address resident concerns
- Maintain budget for programs; Complete budget recommendations
- Assist in the creation and implementation of resident assessment and goal tracking systems, track results of resident progress, and completion of goals
- Direct special projects, including annual fundraiser
- Manage Program Advisory Committee
- Oversee outreach and volunteer programs
- Presenter for local United Way Speaker’s Bureau
- Create, implement, and manage Transitional Program
- Maintain partnerships with community programs through advisory & committee memberships for quality service delivery
Education
Bachelor of Science - Social Work
St. Cloud State University
Saint Cloud, MN05-2006
Skills
- Policy and Procedure Development
- Creative Problem Solving
- Community Outreach and Networking
- Performance Evaluation
- Commitment to Accuracy, Detail, & Confidentiality
- Program Management and Evaluation
- Diversity, Equity, and Inclusion
- Interpersonal, written, and oral communication skills
- Relationship Building
- Strong Client Focus
- Team Leadership
- Technically proficient in Microsoft Word, Excel, Outlook, One Note, Teams, and PowerPoint
Certification
Emerging Leaders Program 2018/2019
Motivational Interviewing I and II 2024; Trained by Mint Trainer to be a Trainer for Stearns County Human Services
Forensic Interview Training 2021
ICWA Advanced Training 2024
JUST Conference (Phoenix AZ) on Trafficking 2024
Safety Training: Train the Trainer 2023
Timeline
Human Services Supervisor
Stearns County
12.2018 - Current
Social Worker
Stearns County
01.2015 - 12.2018
Program Director
New Beginnings
07.2009 - 11.2013
Bachelor of Science - Social Work
St. Cloud State University
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