Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keri Richardson

Queens

Summary


HR professional prepared to contribute to organizational success through effective human resources management. Proven track record in preboarding. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.


Overview

16
16
years of professional experience

Work History

HR Representative

FlexStaff
01.2022 - Current
  • Supported talent acquisition efforts by ensuring a seamless and positive preboarding experience for all new hires.
  • Collected required digital or physical information to meet requirements for various job titles across all Northwell sites as well as external clients.
  • Maintained accurate records across various departments and in HCM of all pending workers, ensuring compliance with company policies and legal requirements.
  • Conducted I-9 verifications and fingerprinting.
  • Maintained a high level of confidentiality and accuracy in I-9 documentation and data entry tasks using HCM, ensuring error-free submissions.
  • Helped new hires complete and submit required paperwork, onboarding training modules, and initiate direct deposits.
  • Ensured a positive preboarding experience by addressing any onboarding concerns or issues promptly and communicated to their HR Co-ordinator for support.
  • Managed internal communications and correspondence with HR Co-ordinators to provide them with preboarding status updates for each new hire.
  • Assisted with day-to-day office operations, working efficiently and productively with all team members.
  • Answered various phone calls and guided and directed employee-related issues to appropriate team members for support.
  • Trained new preboarders/HR Co-ordinators on the preboarding process. Developed customized training materials tailored preboarding responsibilities within the organization.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

General Brand Manager

Forever 21
08.2011 - 04.2021
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained and mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Handled inventories, cash and payroll procedures and managed controllable P&L line items. Manage payroll efficiently to meet company expectations.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Reduce shrink percentage from 4.3% progressively to 1.6% in 2021.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Worked with visual team to execute store visual merchandising directives based on market trends.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.

Retail Co-Manager

Forever 21
07.2010 - 08.2011
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Organized and conducted team meetings for staff of 90 employees.
  • Improved operations through consistent hard work and dedication

Assistant Store Manager

Forever 21
10.2008 - 07.2010
  • Supervised and evaluated staff of 50 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Walked through store areas daily to identify and proactively resolve issues negatively impacting operations.

Education

Bachelor of Arts - Biology

York College of The City University of New York
Jamaica, NY
05-2025

Skills

  • Retail Management
  • Budgeting
  • Scheduling
  • Inventory Control
  • Sales and employee training
  • Point of Sale Systems
  • Sales Reporting
  • Store Operations
  • Visual Merchandising
  • Team Leadership
  • HCM
  • Multitasking
  • Attention to detail
  • Time management
  • Flexible and adaptable
  • Customer service
  • Problem-solving
  • Pre-employment screening
  • Confidential document control

Timeline

HR Representative

FlexStaff
01.2022 - Current

General Brand Manager

Forever 21
08.2011 - 04.2021

Retail Co-Manager

Forever 21
07.2010 - 08.2011

Assistant Store Manager

Forever 21
10.2008 - 07.2010

Bachelor of Arts - Biology

York College of The City University of New York

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Keri Richardson