Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Keri Ruth Pomeroy

Murfreesboro

Summary

Results-driven IT professional and Human Resources Generalist with 10+ years experience in team development, efficiency improvement, and fostering cohesive work environments. Proven track record of utilizing data analysis and visualization tools to drive business decisions and optimize processes. Skilled in communication, leadership, and negotiation. I have worked jobs in a variety of fields in order to create a well-rounded portfolio. I am now hoping to find long term employment with a reputable organization.

Overview

8
years of professional experience

Work History

Warren Animal Hospital

Veterinary Technician
01.2024 - Current

Job overview

  • Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
  • Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
  • Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Restrained animals to protect veterinarians from potential harm.

Department of Children’s Services

Case Manager
01.2021 - 01.2024

Job overview

  • Assessed reports from the Child Abuse Hotline and prioritized cases based on urgency
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients empowering them to make informed decisions.
  • Managed weekly caseload of 40 new cases, closing 10 cases per week.
  • Monitored program performance and outcomes for successful delivery of services.

United Bank of Switzerland

Client Services Specialist (Contract)
01.2020 - 01.2022

Job overview

  • Advised on high-risk stock decisions and managed financial accounts of 1 million dollars and up.
  • Developed custom financial plans tailored to individual client needs, risk tolerance, and objectives.
  • Negotiated favorable trade executions, ensuring best possible pricing for clients' transactions.
  • Conducted thorough due diligence on potential investments, minimizing risk exposure for clients.
  • Collaborated with a team of financial professionals to provide comprehensive wealth management services.
  • Enhanced client retention rates by consistently delivering exceptional customer service and timely updates on account performance.
  • Monitored economic indicators and global events, staying informed on factors affecting market conditions.
  • Delivered 98% efficiency in client service and received exemplary performance metrics
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Screened calls for fraud and money laundering, handling sensitive information securely
  • Managed high caseloads during peak seasons, earning a promotion within six months
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices.

Discovery Center Museum

Visitor Service Specialist Supervisor
01.2017 - 01.2020

Job overview

  • Provided regular coaching, feedback, and skill development opportunities for a small team of educators.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Created interactive presentations, mobile experiments, and educational events for school field trips, summer camps, afterschool programs, and private/homeschool groups.
  • Presented lesson plans and experiments in a way that educates and intrigues young audiences.
  • Participated in community outreach programs and volunteer opportunities.
  • Managed classroom behavior effectively, fostering a positive learning environment for all students.
  • Coordinated special events or programs for the community, strengthening bonds between guests and staff members.
  • Led extracurricular activities such as after-school clubs or field trips, enhancing the educational experience for students beyond the classroom setting.
  • Championed inclusive and diversity practices within the museum setting by adapting curriculum content as needed for children with differing abilities or needs, ensuring equal opportunity for all learners.

Education

MIDDLE TENNESSEE STATE UNIVERSITY

Bachelor of Science from Industrial & Organizational Psychology, Business Management Minor, Internal Relations Minor
05-2017

University Overview


  • Inducted member of the National Honor Society of Leadership and Success.
  • 3.6 GPA
  • Relevant Coursework:

CSC 2010- Computers and Applications; administrative course for HR related fields and data communications. Proficient in Excel.

PSY 4070- Advanced statistics for the Behavioral Sciences; Study f multiple regression, factorial ANOVA, repeated measure ANOVA, and categorical data analysis. Trained to use SPSS.

PSY 4270- Psychology of Testing and Personnel Training; selection and placement topics such as job analysis, selection, legal issues, test reliability, test validity, employment interviews, and other variables relating to applicant evaluation, placement, retention, and promotion.

Skills

  • Fast and accurate typing
  • Proficiency in Microsoft Excel
  • Data entry software
  • Database management
  • Time management
  • DITA Authoring
  • Performance Evaluation
  • Research Methodology
  • Resource Coordination
  • Content Creation
  • Data Cleaning
  • Validation Skills
  • Empathy
  • Active Listening
  • Conflict Mediation
  • Attention to Detail
  • Crisis Intervention
  • Leadership Development
  • Adaptability
  • Problem-solving
  • Team Building
  • SQL
  • Tableau
  • Data warehousing
  • Python
  • SAS
  • Microsoft Power BI
  • Project management
  • Extraction Transformation and Loading (ETL)
  • Oracle Database
  • Data mining
  • Data modeling
  • Surgical assistance
  • General anesthesia monitoring

Timeline

Veterinary Technician

Warren Animal Hospital
01.2024 - Current

Case Manager

Department of Children’s Services
01.2021 - 01.2024

Client Services Specialist (Contract)

United Bank of Switzerland
01.2020 - 01.2022

Visitor Service Specialist Supervisor

Discovery Center Museum
01.2017 - 01.2020

MIDDLE TENNESSEE STATE UNIVERSITY

Bachelor of Science from Industrial & Organizational Psychology, Business Management Minor, Internal Relations Minor
Keri Ruth Pomeroy