Keri Sanders
Mountain Brook,AL
Summary
Knowledgeable MA/Patient Coordinator. Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
Hedden & Gunn Plastic Surgery
11.2024 - 09.2025
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Managed hundreds of emails, related to patient future and past surgical procedures, following up with MD and staying in communication with patients
Medical Assistant
Hedden & Gunn Plastic Surgery
11.2024 - 09.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Salon Owner/Operator
Level 10 Salon And Spa
11.2017 - 11.2024
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Trained and motivated employees to perform daily business functions.
Education
High School Diploma -
Corner High School
Warrior, ALNo Degree -
Lindas School of Beauty
Fultondale, ALSkills
- Critical thinking skills
- Appointment scheduling
- Patient care
- Patient care coordination
- Follow-up care
- Healthcare operations
- Medical terminology knowledge
- Direct patient care
- Reliable team player
- Professionalism and ethics
- Compassionate caregiver
- HIPAA compliance
Languages
ASL
Professional Working
Timeline
Patient Care Coordinator
Hedden & Gunn Plastic Surgery
11.2024 - 09.2025
Medical Assistant
Hedden & Gunn Plastic Surgery
11.2024 - 09.2025
Salon Owner/Operator
Level 10 Salon And Spa
11.2017 - 11.2024
High School Diploma -
Corner High School
No Degree -
Lindas School of Beauty
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