Hi, I’m
Keri Schrader
Lompoc,CA
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
20
years of professional experience
Work History
Los Olivos Wine Merchant & Cafe
Server Shift Leader
09.2021 - Current
Job overview
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Tom's
Server
03.2019 - 10.2019
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Jasper's Saloon
Bartender
06.2010 - 02.2019
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
IHSS In Home Support Services
Health Care Aide
06.2009 - 12.2016
Job overview
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained clean, safe, and well-organized patient environment.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Kept accurate records of patients' care, condition, and progress.
- Followed safe lifting techniques and individual resident lifting instructions.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
- Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
- Delivered compassionate care and clear communication in handling issues of death and dying.
Dr. Baker
Medical Assistant
03.2011 - 03.2012
Job overview
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
Education
Santa Barbara Business College - Santa Maria, Santa Maria, CA
from Certified Medical Assistant
02.2011
Lompoc High School, Lompoc, CA
High School Diploma
06.2005
Skills
- Assignment Delegation
- Hospitality Administration
- Verbal and Written Communication
- Personnel Training
- Dining Room Management
- Cleaning and Sanitation
- Menu Presentation
- Guest Service
- Food Safety
- POS Systems
- Teamwork and Collaboration
- Customer Service
- Team Leadership
Timeline
Server Shift Leader
Los Olivos Wine Merchant & Cafe
09.2021 - Current
Server
Tom's
03.2019 - 10.2019
Medical Assistant
Dr. Baker
03.2011 - 03.2012
Bartender
Jasper's Saloon
06.2010 - 02.2019
Health Care Aide
IHSS In Home Support Services
06.2009 - 12.2016
Santa Barbara Business College - Santa Maria
from Certified Medical Assistant
Lompoc High School
High School Diploma
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