Keri Springs
Live Music Owner
Buchanan Dam,TX
Summary
Dynamic leader with proven expertise in business management and legal support, honed at Six Springs Tavern and Law Office of W.J. "Bill" Morris, Inc. Excelled in enhancing operational efficiency and client satisfaction through strategic planning and relationship building. Skilled in financial management and team leadership, achieving significant performance improvements and fostering a collaborative work environment. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
27
27
years of professional experience
Work History
Owner
Six Springs Tavern
10.2017 - 03.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Paralegal
Law Office of W.J. "Bill" Morris, Inc.
06.1997 - 07.2017
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Edited and proofread legal documents to verify accuracy.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Prepared legal briefs, motions, and pleadings.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
- Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
- Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
- Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
- Assisted attorneys with trial preparation through thorough research and analysis of relevant laws and regulations.
- Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
- Contributed to successful case outcomes through diligent fact investigation and witness interviews.
- Expedited document review process by conducting initial reviews of key documents for relevance and privilege status.
- Aided settlement negotiations with effective summary reports outlining key points from discovery materials for use during mediation sessions or pretrial settlement talks.
- Maintained up-to-date knowledge of changes in laws or regulations relevant to practice areas through continuous professional development opportunities such as seminars or webinars.
- Saved firm resources by conducting cost-effective legal research using both traditional library resources and online databases such as LexisNexis or Westlaw.
- Streamlined office communication and improved case management with meticulous record-keeping and scheduling.
- Improved client trust and satisfaction, providing comprehensive support and updates throughout case progression.
- Assisted in drafting legal documents, ensuring compliance with court requirements and deadlines.
- Increased client satisfaction with thorough research and prompt response to inquiries.
- Enhanced case preparation efficiency by organizing and maintaining comprehensive digital filing system.
- Strengthened case presentations with detailed investigative work and evidence gathering.
- Optimized legal proceedings with precise preparation of trial notebooks and evidence.
- Fostered collaborative environment, facilitating communication between legal teams and clients.
- Bolstered firm's reputation by consistently maintaining high standards of confidentiality and professionalism.
- Facilitated smoother trial preparations, organizing exhibits and coordinating witnesses.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Revised and finalized letters, briefs, and memos.
- Interviewed clients to obtain information relevant to cases.
- Collaborated with attorneys to develop strategies for each case.
- Produced legal documents such as briefs, pleadings and appeals.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Assisted attorneys with reviewing and organizing witness reports.
- Developed polished motions and briefs to support litigation processes and court proceedings.
- Created weekly, monthly, and quarterly expense reports.
- Contacted witnesses to testify under oath at court hearings.
- Wrote and filed pleadings with Texas Department of Insurance on schedule to maximize case success.
Education
Bachelor of Science - Political Science
Texas State University
San Marcos, TX06.1997
Bachelor of Science - Criminal Justice
Texas State University
San Marcos, TX06.1997
Associate of Science - Psychology
Texas State University
San Marcos, TX06.1997
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Business Management
- Operations Management
- Staff Management
- Marketing
- Team Oversight
- Financial Management
- Staff hiring
- Employee Development
- Customer Service
- Attention to Detail
- Decision-Making
- Teamwork and Collaboration
- Team Leadership
- Customer Service Management
- Effective leader
- Scheduling
- Goal Setting
- Quality Assurance
- Inventory Control
- Inventory Management
- Purchasing and planning
- Records Organization and Management
- Employee Relations
- Staff training/development
- Employee Scheduling
- Budget Control
- Delegating Work
- Performance Improvement
- Employee Motivation
- Hiring and Onboarding
- Administrative Management
- Payroll Administration and Timekeeping
- Delegation
- Data Management
- Staff Development
Timeline
Owner
Six Springs Tavern
10.2017 - 03.2024
Paralegal
Law Office of W.J. "Bill" Morris, Inc.
06.1997 - 07.2017
Bachelor of Science - Political Science
Texas State University
Bachelor of Science - Criminal Justice
Texas State University
Associate of Science - Psychology
Texas State University
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