Keri Standard
Anderson
Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization. Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Overview
14
14
years of professional experience
Work History
Customer Service Manager (Seasonal)
Stars and Stripes
01.2015 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Works only during New Years season and 4th of July season saling fireworks
Custodian
Starr Elementary School
10.2024 - 01.2025
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Moved furniture for cleaning and set up for special events.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Checked in and stocked inventory throughout facility.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Reported damages and hazardous conditions to management for further action.
- Supported event setup and tear-down, contributing to successful school functions.
Custodian
HHS
06.2024 - 10.2024
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Moved furniture for cleaning and set up for special events.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
Custodian
Belton Elementary
03.2024 - 06.2024
- Cleaning the school, stripping and waxing floors, trash removal
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Moved furniture for cleaning and set up for special events.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
Owner/Commercial Cleaner
Fix It All Handyman
01.2021 - 01.2024
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Resolve customer complaints regarding sales and service
- Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase
- Review operational records and reports to project sales and determine profitability
- Direct foreign sales and service outlets of an organization
- Assess marketing potential of new and existing store locations, considering statistics and expenditures
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Head Custodian
Westside High School
11.2017 - 01.2021
- Cleaning the school, stripping and waxing floors, trash removal
- Increased overall satisfaction among users of the facility by consistently maintaining high standards of cleanliness in all spaces.
- Contributed to a positive school culture through professional interactions with students, staff, and visitors.
- Checked in and stocked inventory throughout facility.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Upheld a well-maintained school environment by coordinating deep-cleaning tasks during breaks and holidays.
- Managed inventory of cleaning supplies and equipment effectively to minimize waste and ensure timely replenishment.
- Collaborated with administrators to address specific facility needs during events or special projects.
- Reported vandalism or other damage to property to supervisor.
- Coordinated with contractors for timely completion of repair works ensuring minimal disruption to daily activities at the facility.
- Organized daily cleaning schedules for custodial team.
- Enhanced cleanliness and sanitation by implementing efficient custodial procedures and using appropriate cleaning solutions.
- Provided prompt resolution to facility-related issues reported by staff or students through effective communication and follow-up actions.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Maintained open lines of communication with administrators regarding any upcoming projects that might impact custodial operations.
- Improved safety standards by promptly addressing potential hazards, such as wet floors, loose wiring, or broken fixtures.
- Set up, arranged and removed decorations, tables, chairs, ladders, and scaffolding to prepare facilities for large events.
- Moved furniture for cleaning and set up for special events.
Manager
Mishima Express
01.2015 - 11.2017
- Stock service areas with supplies such as coffee, food, tableware, and linens
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs
- Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Manager
Glenwood Gardens
01.2013 - 01.2015
- Plan, direct, or coordinate the activities of workers in branches, offices, or departments of establishments, such as branch banks, brokerage firms, risk and insurance departments, or credit departments
- Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts
- Notify taxpayers of any overpayment or underpayment, and either issue a refund or request further payment
- Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum
- Contact taxpayers by mail or telephone to address discrepancies and to request supporting documentation
- Calculate costs of materials, overhead and other expenses, based on estimates, quotations and price lists
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Cleaned vacant apartments
Sales Associate
Jcpennys
01.2011 - 01.2013
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Estimate cost of repair or alteration of merchandise
- Prepare sales slips or sales contracts
- Ticket, arrange and display merchandise to promote sales
- Demonstrate use or operation of merchandise
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Bag or package purchases, and wrap gifts
- Help customers try on or fit merchandise
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Maintain records related to sales
- Place special orders or call other stores to find desired items
- Clean shelves, counters, and tables
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
GED - customer service, management
Westside High School
Anderson, South CarolinaSkills
- Customer service management
- Customer service
- Complaint resolution
- Team management
- Performance evaluation
- Staff training
- Inventory management
- Process improvement
- Relationship building
- Scheduling oversight
- Quality assurance
- Conflict resolution
- Effective communication
- Time management
- Organizational skills
- Strategic planning
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Customer relations
- Training and mentoring
- Decision-making
- Excellent time management skills
- Cash handling
- Adherence to high customer service standards
- Exceptional interpersonal communication
- Team building and leadership
- Effective workflow management
- Customer relationship management (CRM)
- Conflict resolution techniques
- Exceptional telephone etiquette
- MS office
- Handling escalations
- Issue resolution
- Positive and constructive feedback
Custodian of the Year
After being with Westside for 6 months as a custodian, I was promoted to Head Custodian, within that same year I was awarded Custodian of the Year!
Timeline
Custodian
Starr Elementary School
10.2024 - 01.2025
Custodian
HHS
06.2024 - 10.2024
Custodian
Belton Elementary
03.2024 - 06.2024
Owner/Commercial Cleaner
Fix It All Handyman
01.2021 - 01.2024
Head Custodian
Westside High School
11.2017 - 01.2021
Customer Service Manager (Seasonal)
Stars and Stripes
01.2015 - Current
Manager
Mishima Express
01.2015 - 11.2017
Manager
Glenwood Gardens
01.2013 - 01.2015
Sales Associate
Jcpennys
01.2011 - 01.2013
GED - customer service, management
Westside High School
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