Keri Syndergaard
Sutherland,IA
Summary
Versatile Chef and Manager with a proven track record at Truly Scrumptious, enhancing customer satisfaction through innovative recipes and effective team leadership. Mastered knife skills and kitchen management, boosting sales by creating visually appealing, allergen-aware dishes. Excelled in fast-paced environments, fostering a culture of open communication and continuous improvement. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Chef
Truly Scrumptious
08.2014 - Current
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Developed innovative recipes, attracting new clientele and increasing overall sales.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
- Adapted menus seasonally, incorporating fresh produce to create visually appealing and flavorful dishes.
- Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Developed new recipes and flavor combinations to enhance customer dining experience.
- Utilized culinary techniques to create visually appealing dishes.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Maintained well-organized mise en place to keep work consistent.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
- Collaborated effectively with front-of-house team for seamless dining experience and positive customer feedback.
- Implemented food cost and waste reduction initiatives to save money.
- Set up and broke down kitchen for service.
- Participated in food tastings and taste tests.
Manager/Book Keeping
Cargo Express
03.2021 - 05.2023
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Line Cook
Jays
04.2021 - 10.2021
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Grilled meats and seafood to customer specifications.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Education
Bachelor of Science - Business And Restaurant Management
LeCordon Bleu
Mendota Heights, MN01-2011
Associate of Arts - Culinary Arts
Le Cordon Bleu
Mendota Heights. MN04-2010
Skills
- Food safety and sanitation
- Knife Skills
- Cooking techniques
- Food quality
- Kitchen Management
- Food presentation
- Meal Preparation
- Effective Communications
- Kitchen equipment operation and maintenance
- Ingredient Knowledge
- Hospitality service expertise
- Allergen awareness
- Sanitation Guidelines
Timeline
Line Cook
Jays
04.2021 - 10.2021
Manager/Book Keeping
Cargo Express
03.2021 - 05.2023
Chef
Truly Scrumptious
08.2014 - Current
Bachelor of Science - Business And Restaurant Management
LeCordon Bleu
Associate of Arts - Culinary Arts
Le Cordon Bleu
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