Hi, I’m
Keri Wickerham
Lansing,MI
The flavor of the roast is determined by the handshake of the host.
Benjamin Franklin
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
years of professional experience
Work History
Kwik Car Wash
Assistant Manager
01.2019 - Current
Job overview
- Manage team of 20+ employees
- Implemented new human resource strategies.
- Modified and improved customer loyalty program
- Helped to implement safety and communication standards during COVID-19 pandemic.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Created employee schedules to align coverage with forecasted demands
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Mentored team members to enhance professional development and accountability in workplace.
Kwik Car Wash
Administrative Assistant
01.2004 - 01.2019
Job overview
- Assist 20 account holders with monthly statement and billing inquires.
- Implemented weekly employee safety and informational awareness.
- Improved product cost due; to loss or waste
- Communication with 9 different vendors and suppliers to get quality product at best rate.
- Executed record filing system to improve document organization and management.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
Party City Corporation
Team Lead / Supervisor
01.2016 - 01.2017
Job overview
- Supervised 8-15 employees
- Assisted customers with returns
- Addressed customer inquiries
- Evaluated employee performance and coached and trained to improve weak areas
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
Siena Heights UniversityAdrian, MI
Bachelor Degree from Applied Science Occupational Studies
12.2018
Lansing Community CollegeLansing, MI
Associate Degree from Hospitality Management
12.2014
Skills
- Sales and Marketing
- Negotiation and Conflict Resolution
- Project Proposals
- Monetary Transactions
- Employee performance evaluations
- Recruiting and interviewing
- Staff Management
- Training
- Employee scheduling
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager
Kwik Car Wash
01.2019 - Current
Team Lead / Supervisor
Party City Corporation
01.2016 - 01.2017
Administrative Assistant
Kwik Car Wash
01.2004 - 01.2019
Siena Heights University
Bachelor Degree from Applied Science Occupational Studies
Lansing Community College
Associate Degree from Hospitality Management
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