Keri Wilson
Orlando,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Director, Patient Accounting
Orlando Health
02.2021 - Current
- Achieved departmental goals by developing and implementing strategic plans and initiatives.
- Leads and implements the change control process to ensure adherence to quality and process improvement measures.
- Streamlined operations for increased efficiency with process improvements and automation.
- Increased employee satisfaction, providing regular coaching and feedback sessions.
- Led cross-functional teams to successfully launch new EHR, meeting deadlines and budgets.
- Enhanced internal communication channels, resulting in improved information flow and decision-making processes.
- Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
A/R Manager
Orlando Health
06.2015 - 02.2021
- Improved A/R collections by implementing effective strategies and streamlined processes.
- Reduced A/R aging by consistently monitoring outstanding invoices and following up with payers.
- Enhanced cash flow for the company through diligent management of accounts receivable tasks.
- Boosted customer satisfaction by promptly addressing disputes and resolving issues in a timely manner.
- Mentored team members, providing guidance and support to enhance their professional growth.
A/R Supervisor
Orlando Health
09.2009 - 06.2015
- Streamlined accounts receivable processes by implementing payer specific workflows and teams.
- Enhanced team productivity with regular training sessions and performance evaluations.
- Developed strong relationships with team members, peers, and customers, addressing inquiries promptly to ensure timely resolution/reduction in A/R.
Operations Manager
Marriott Hotels
06.2001 - 09.2009
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnover for staff through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Implement and oversee world class customer service initiatives
Education
Bachelor of Science - Healthcare Administration
Liberty University
Lynchburg, VA07.2018
High School Diploma -
Colonial High School
Orlando, Fl05.1998
Skills
- Core Values Management
- Operations Management
- Culture Transformation
- Team Building and Motivation
Certification
HFMA- CRCR
Timeline
Senior Director, Patient Accounting
Orlando Health
02.2021 - Current
A/R Manager
Orlando Health
06.2015 - 02.2021
A/R Supervisor
Orlando Health
09.2009 - 06.2015
Operations Manager
Marriott Hotels
06.2001 - 09.2009
Bachelor of Science - Healthcare Administration
Liberty University
High School Diploma -
Colonial High School
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