Keri Wolfe
Wheeling,MO
Summary
Accomplished Customs Trade Specialist with a proven track record at FedEx Trade Networks, showcasing expertise in international trade and customs regulations. Leveraged shipping documentation mastery and exceptional coordination skills to enhance compliance and efficiency. Demonstrated ability to streamline processes, ensuring timely delivery and customer satisfaction, while maintaining rigorous adherence to international laws.
Overview
9
9
years of professional experience
Work History
Customs Trade Specialist
FedEx Trade Networks
Springfield, MO
05.2018 - Current
- Managed logistics operations associated with overseas shipments.
- Maintained records related to imports and exports, such as purchase orders, invoices, shipping manifests.
- Prepared documents required for customs clearance of goods at ports of entry and exit.
- Coordinated with foreign trading partners to ensure compliance with international laws and regulations.
- Ensured timely delivery of shipments by coordinating with freight forwarders, carriers, brokers.
- Completed day-to-day duties accurately and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
Loan Specialist
Great Southern Bank
Springfield, MO
05.2016 - 05.2018
- Reviewed loan agreements to confirm completeness and accuracy.
- Ensured that all loan processing activities were in compliance with relevant laws and regulations.
- Participated in regular training sessions on new products, services, policies, procedures.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Set up debt payment plans based on client credit, income and assets.
- Collected payments from borrowers on past due accounts and worked out payment plans when needed.
- Delivered high levels of customer service to facilitate smooth processes.
- Collected past due loans, keeping credit and collateral exceptions within policy ranges.
- Performed daily maintenance of loan applicant database.
- Assisted customers in understanding the terms of their loan agreements and answered any questions they had about them.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Informed customers of loan application requirements and deadlines.
- Worked closely with underwriters during the application review process.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained accurate records of all customer interactions related to loan processing activities.
Education
Bachelor of Science - Criminal Justice
Missouri Western Universtiy
St Joseph Mo12-1994
Skills
- Shipping documentation mastery
- Trade promotion strategies
- International trade expertise
- Customs regulations
- Currency exchange management
- Anti-dumping measures
- Export-import compliance
Accomplishments
- Bravo Zulu award
References
References available upon request.
Timeline
Customs Trade Specialist
FedEx Trade Networks
05.2018 - Current
Loan Specialist
Great Southern Bank
05.2016 - 05.2018
Bachelor of Science - Criminal Justice
Missouri Western Universtiy
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