Keria Bunch
Brandon,MS
Summary
Driven multimedia specialist with a proven track record at the Mississippi Department of Wildlife, Fisheries, & Parks, enhancing brand visibility and customer engagement through creative content creation and strategic social media management. Has over three years of combined personal and professional experience in content creation and social media management. Excelled in collaborative teamwork and creative optimization, significantly boosting online community interaction. Skilled in video content creation, graphic design and content planning, consistently delivering compelling digital content to meet and exceed employer objectives.
Overview
5
5
years of professional experience
Work History
Multimedia Specialist
Mississippi Dept. of Wildlife, Fisheries, & Parks
Jackson, Mississippi
07.2024 - Current
- Managed the daily operations of social media accounts to promote the company's products and services
- Created graphics, animations, videos, and audio files for webpages and social media accounts
- Sourced relevant images, graphics, audio files, video clips for use in digital content
- Posted original content to client website, updating pages to align with current branding strategies
- Developed content strategies for social media platforms such as Facebook, Twitter, and Instagram
- Optimized images and videos for web delivery using various software tools
- Identified potential opportunities for collaborations between the company and other organizations
- Proposed creative ideas to engage followers with different content types and formats
- Optimized posts for SEO purposes by researching relevant keywords and hashtags
- Utilized social media management tools to schedule posts, track engagement, and analyze performance
- Identified target audience and developed optimized communication plans to engage and interest individuals
- Engaged with the online community, responding to comments and messages to foster a positive brand image
- Developed multimedia content to increase customer engagement and website traffic
- Established and maintained working relationships with clients, government officials and media representatives
Customer Service Representative
Mississippi Dept. of Wildlife, Fisheries, & Parks
Jackson, MS
03.2024 - 07.2024
- Answered inbound calls, chats and emails to facilitate customer service
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance
- Provided accurate information about products, prices and services
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly
- Performed administrative tasks such as filing paperwork, updating databases and generating reports
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support
Cashier
Family Dollar
Brandon, MS
06.2023 - 03.2024
- Greeted customers and provided friendly customer service
- Processed efficient and accurate cash, check, debit, and credit card payments
- Informed customers of in-store promotions or pricing specials
- Performed opening and closing procedures including counting cash drawers and preparing deposits
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer
- Maintained cleanliness and presentation of stock room and production floor
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members
- Worked alongside companies such as Frito-Lay, Pepsi, and Little Debbie, ensuring store products were current
Cashier
Tropical Smoothie Café
Flowood, MS
08.2019 - 01.2023
- I worked at both the Pearl and Flowood locations
- Answered customer questions and provided store information
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Provided excellent customer service while promoting loyalty programs to increase sales potential
- Made meals and smoothies in accordance with company standards and requirements
- Wrapped, dated and labeled food items in storage for safety and freshness
- Checked completed orders for correct quantity and quality
- Maintained clean and orderly appearance throughout kitchen and dining area
- Performed opening and closing procedures, including counting cash drawers, and preparing deposits
Education
Bachelor of Social Work - Social Work
University of Southern Mississippi
Hattiesburg, MS12-2023
Skills
- Collaborative team work
- Friendly, positive attitude
- Planning
- Organization
- Self-awareness
- Active learning
- Efficient time management
- Supporting others
- Creativity
- Creative optimization
- Creative image editing
- Social media management experience
- Video content creation
- Graphic design
- Content planning
- Photography
- Content scheduling
- Influencing skills
Internships
Laurel School District | Laurel, MS | 420 Hours |08/23 - 12/23
- Assisted in finding and securing local resources, while researching and collecting data
- Attended meetings with the field instructor, regarding family and student interventions
- Implemented a team approach when addressing student affairs
- Provided support and assistance to families, students, and field instructors
- Assisted and maintained a record of the McKinney-Vento student population
Affiliations
Leadership & Involvement
- Member of Delta Sigma Theta Sorority, Inc.
- Member of Order of Omega Honors Society
- Previous Mentor for Housing and Residence Life at the University of Southern Mississippi
- Previous Student Tour Guide at the University of Southern Mississippi
Philanthropic Experience
- Christian Services | 40 Hours
- Osceola McCarthy Youth Center | 8 Hours
- Delta Sigma Theta Sorority, Inc. | 60 Hours
- Campus Clean-Ups | 10 Hours
- Currently serving communities as opportunities arise.
Media Experience
- Dill's Images Creative Team, Executive Member
- Scripted Boutique Social Media Ambassador
- Personal Content Creator
- Social Media Mentor
References
References available upon request.
Timeline
Multimedia Specialist
Mississippi Dept. of Wildlife, Fisheries, & Parks
07.2024 - Current
Customer Service Representative
Mississippi Dept. of Wildlife, Fisheries, & Parks
03.2024 - 07.2024
Cashier
Family Dollar
06.2023 - 03.2024
Cashier
Tropical Smoothie Café
08.2019 - 01.2023
Bachelor of Social Work - Social Work
University of Southern Mississippi
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