Keria Maul
Selma,AL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Conduent
2023.07 - 2024.01
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Troubleshooting phones and computers
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
Paramount Staffing
2023.01 - 2023.07
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Associate
Belk's
2022.11 - 2023.01
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Helping customer with pick up order & placing orders from belk's website if it wasn't available in store
Customer Service Representative
TRC Staffing
2021.09 - 2022.02
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Machine Operator
Honda Lock
2020.06 - 2021.09
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
Cook
Sonic
2019.08 - 2019.11
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Housekeeping and Laundry Attendant
Hampton Inn
2018.06 - 2019.01
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Machine Operator
Johnson Control
2018.04 - 2018.12
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
Production Worker
O'Flex Finishing Metal
2017.11 - 2018.03
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Inspected and adjusted work performed to meet expectations.
Education
Associate of Science - Allied Health Science
South University
Savannah, GA12.2024
High School Diploma -
Selma High School
Selma, AL05.2015
Skills
- Paperwork Processing
- Product Knowledge
- Critical Thinking
- Microsoft PowerPoint
- Medical Terminology Knowledge
- Retail Store Support
- Problem-Solving Abilities
- Customer Relations
- Complaint Resolution
- Data Collection
- CRM Software
- Problem Resolution
- Customer Service
- Computer Proficiency
- Documentation
- Active Listening
- Technical Support
- Information Security
- Account Updating
- Appointment Scheduling
- Scheduling
- Data Entry
- Customer Relationship Management (CRM)
- Research
- Team Development
- Microsoft Outlook
- Payment Processing
- Service Standard Compliance
- Call Center Operations
- Software CRM System Proficiency
- Customer Education
- Call Center Experience
- Microsoft Office Suite
- Conflict Resolution
- Customer RMA Management
- Follow-Up Skills
- Microsoft Excel
- Money Handling Abilities
Timeline
Customer Service Representative
Conduent
2023.07 - 2024.01
Customer Service Representative
Paramount Staffing
2023.01 - 2023.07
Associate
Belk's
2022.11 - 2023.01
Customer Service Representative
TRC Staffing
2021.09 - 2022.02
Machine Operator
Honda Lock
2020.06 - 2021.09
Cook
Sonic
2019.08 - 2019.11
Housekeeping and Laundry Attendant
Hampton Inn
2018.06 - 2019.01
Machine Operator
Johnson Control
2018.04 - 2018.12
Production Worker
O'Flex Finishing Metal
2017.11 - 2018.03
Associate of Science - Allied Health Science
South University
High School Diploma -
Selma High School