KERIAN UBAH
Baltimore,MD
Summary
Experienced Customer Service Representative with a track record of delivering exceptional service and resolving customer issues. I have worked at reputable companies such as SOAK INTL LLC, GLOBACOM LIMITED, MTN NIGERIA COMMUNICATIONS PLC and UBER where I honed my skills in communication, problem-solving, and teamwork. I have a degree in Business Administration and I am proficient in Microsoft Office. My goal is to leverage my skills and experience in a Customer Service Representative role, where I can provide excellent service and contribute to the success of the organization. I am a proactive and adaptable professional, with a strong ability to multitask and work under pressure.
Overview
11
11
years of professional experience
Work History
Uber Driver
Uber LLC
07.2024 - Current
- Served as an Uber Driver, providing transportation services to passengers. Utilized strong communication and customer service skills to ensure a positive and comfortable experience for passengers. Maintained a clean and well-maintained vehicle, ensuring passenger safety and satisfaction.
- Navigated efficiently using GPS technology to optimize routes and reduce wait times.
- Implemented strategies to enhance rider experience, resulting in positive feedback scores.
Customer Service
Soak International LLC
01.2021 - 06.2023
- Served as a Customer Service representative at Soak International LLC, where I provided excellent service to customers. I addressed customer inquiries, resolved complaints, and ensured customer satisfaction. Utilized strong communication and problem-solving skills to provide effective solutions and exceed customer expectations.
- Addressed customer inquiries and provided accurate and helpful information.
- Resolved customer complaints in a timely and effective manner.
- Ensured customer satisfaction through exceptional service.
Customer Service Representative
Globacom Limited
06.2019 - 12.2020
- Led initiatives to improve team performance, resulting in increased efficiency and employee engagement.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Mtn Nigeria, Mobile Telecommunication Network
01.2015 - 03.2019
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Trained new team members on company policies, procedures, and customer service best practices.
- Implemented process improvements to streamline issue resolution and reduce response times.
- Managed escalated customer complaints with professionalism, ensuring positive outcomes and retention.
- Monitored and analyzed customer feedback to identify trends and recommend service enhancements.
- Collaborated with cross-functional teams to address complex customer issues and enhance service delivery.
Education
Diploma in Marketing - Marketing
National Open University
Lagos Nigeria04-2013
GED - undefined
West African Examination Council
Skills
- Customer Service 5/5
- Communication 5/5
- Problem-solving 5/5
- Teamwork
- Excellent navigation
- Schedule management
- Microsoft Office
Timeline
Uber Driver
Uber LLC
07.2024 - Current
Customer Service
Soak International LLC
01.2021 - 06.2023
Customer Service Representative
Globacom Limited
06.2019 - 12.2020
Customer Service Representative
Mtn Nigeria, Mobile Telecommunication Network
01.2015 - 03.2019
GED - undefined
West African Examination Council
Diploma in Marketing - Marketing
National Open University