Keriana Broussard

•Maintained accurate and confidential documentations while monitoring client well-being and reporting significant changes to appropriate parties.

•Built trusting professional relationships through effective communication, active listening, and compassionate support.

•Managed multiple daily responsibilities while prioritizing client needs and adapting to changing situations.

•Collaborated with family members and healthcare professionals to ensure continuity of care and effective communication.

•Demonstrated strong time-management, organization, and problem-solving skills while providing dependable, high-quality support.

•Collaborated with contractors, landlords, insurance providers, and community partners to coordinate services and ensure timely case resolution.

•Prepared and presented funding requests with supporting documentation, ensuring accuracy and compliance with program guidelines.

•Maintained ongoing communication with clients through regular follow-ups, documenting progress and adjusting recovery plans as needed.

•Built and sustained professional relationships with internal teams and external stakeholders to improve coordination and service delivery.

•Prioritized multiple deadlines, managed competing responsibilities, and demonstrated strong organizational time-management skills in a fast-paced environment.

•Managed a high-volume caseload while maintaining accurate, confidential records in accordance with organizational policies and regulatory requirements.

•Conducted structured client interviews and needs assessments to gather sensitive information, identify concerns, and develop individualized action plans.

•Prioritized competing responsibilities, met program deadlines, and maintained professionalism in a fast- paced, high-pressure environment.

•Applied conflict-resolution, active-listening, and problem-solving skills when addressing complex, sensitive client concerns.

•Monitored client progress using established goals and documentation standards, identifying barriers and recommending appropriate next steps.