Keriann Lowry
Cedar Park
Summary
Dynamic Talent Acquisition Specialist with a proven track record at Kestra Financial, Inc., recognized for enhancing hiring outcomes and achieving a 20% increase in offer acceptance rates. Expertise in full-cycle recruitment and stakeholder engagement drives effective mentoring of teams while streamlining processes. Fosters a collaborative environment that attracts top talent and supports organizational growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Talent Acquisition Specialist
Kestra Financial, Inc.
Austin
01.2023 - Current
- Enhanced retention and improved hiring outcomes by adopting a consultative approach in partnership with hiring management.
- Delivered a seamless candidate experience, ensuring transparent timelines, prompt communication, and continuous support from sourcing to onboarding, resulting in a 20% increase in offer acceptance rates.
- Managed full-cycle recruitment, from job requisition creation to extending offers, ensuring compliance with company policies and industry standards, while maintaining hiring efficiency.
- Partnered with hiring managers to strategically negotiate total rewards packages, securing competitive offers that attract top talent, while upholding internal equity.
- Developed and implemented Standard Operating Procedures (SOPs) for talent acquisition, streamlining processes and reducing time-to-hire by 30%.
- Mentored and trained new Talent Acquisition Specialists and hiring teams, improving onboarding effectiveness, and reducing recruiter ramp-up time by 35%.
- Maintained updated knowledge through continuing education and advanced training.
- Spearheaded career fair initiatives to enhance employer brand visibility, increase candidate engagement, and expand the talent pipeline, leading to a 50% increase in qualified applicants.
- Designed and facilitated quarterly manager training on interviewing best practices, ensuring a structured, unbiased, and consistent hiring approach.
Senior Recruiter
AWL (All Web Leads)
Austin
01.2022 - 01.2023
- Provided a smooth and positive candidate experience from sourcing to onboarding by communicating honest timelines, promptly answering questions, and guidance throughout the hiring process
- Building proactive talent pipelines within Greenhouse to help support future hiring needs
- Developed rapport and trust quickly with hiring managers and stakeholders by collaborating to understand hiring needs and team goals
- Recruiting for multiple teams while balancing priorities with focus on supporting Technical, Marketing, Accounting, Finance, IT Help Desk, and Sales
- Scheduled and conducted preliminary interviews and assessments to qualify candidates for next steps
- Coordinated and scheduled final rounds for the hiring teams through Greenhouse and Zoom video
- Automated notifications in Greenhouse to send reminder emails and texts for interviews and next steps to ensure a positive candidate experience
- Conducted research on compensation and benefits to ensure market competitiveness
- Created and presented quarterly team trainings for recruiting and talent acquisition team
Recruiter
AWL (All Web Leads)
Austin
01.2020 - 01.2022
- Proactively recruited for passive candidates using robust strategies from cold calling to networking
- Created and maintained relationships with stakeholders and hiring managers by building trust and rapport
- Advertised job openings on Indeed, LinkedIn, and various job boards
- Spearheaded weekly status meetings with hiring managers and stakeholders to communicate recruiting efforts and updates
- Represented the AWL booth at career events, providing information on AWL’s culture, open positions, and gathered attendee’s information
- Actively sourced passive candidates through LinkedIn, Indeed, ZipRecruiter, Dice, and various job boards
- Conducted Recruitment Activity Plan meetings with hiring managers to obtain information needed to identify, source, and attract qualified candidates
Contact Center Recruiter
AWL (All Web Leads)
Austin
01.2019 - 01.2020
- Achieved high-volume recruitment for Contact Center with aggressive goals of filling 2-3 training classes monthly with a minimum of 20 trainees
- I continuously exceeded expectations by enrolling 30-40 trainees per class with an 83% attendance rate, and 80% graduation rate
- Managed the full cycle recruitment by sourcing candidates through various job boards, attending college fairs; reviewed 500+ applications per week; confirmed technical specifications; sent and reviewed Spark Hire video interviews; scheduled and conducted final interview; assigned trainee to one of 4 shifts depending on shift needs; sending training schedule confirmation
- Tracked and provided updates on training metrics
- Assisted with training my replacement when promoted to Recruiter
Team Lead
AWL (All Web Leads)
Austin
01.2016 - 01.2019
- Supervised a team of 25-30 Contact Center Representatives by providing individualized coaching and mentoring based on call quality through live listening and recorded calls; answered questions on best practices and situations
- Presented and trained incoming Contact Center Representative trainees on policies and procedures
- Resolved technical issues with company laptops and headsets
- Trained and mentored my replacement once I was promoted to Contact Center Recruiter
Contact Center Representative
AWL (All Web Leads)
Austin
01.2014 - 01.2016
- Engaged in follow up calls inquiring about consumer’s purchasing experience and making sure their needs were met
- Provided excellent customer service by engaging in inbound and outbound calls with customers looking to compare insurance rates
- Ability to defuse difficult situations and de-escalate problems quickly and efficiently
- Demonstrated to be a top performer by exceeding the 4+ transfer per hour target daily
Education
Studied English -
Austin Community College
Austin, Texas01.2016
Skills
- Full-cycle recruitment
- Candidate sourcing
- Interviewing techniques
- Talent pipeline development
- Employer branding
- Stakeholder engagement
- Market research
- Team collaboration
- Training and mentoring
- Effective communication
- Problem solving
- Talent acquisition
- Strategic planning
- Salary and benefits negotiations
- HR best practices
- Onboarding processes
- Greenhouse ATS
- Experience with Ceridian HR Systems
- Expertise in Microsoft Word, Excel, PowerPoint, and Outlook
- Proficient in Canva
Certification
- SHRM Certified Professional (SHRM-CP), 02/29/28, Society for Human Resource Management
- Associate Professional in Human Resources (aPHR), 02/28/27, HR Certification Institute (HRCI), 800268019aPHR
References
References available upon request.
Timeline
Talent Acquisition Specialist
Kestra Financial, Inc.
01.2023 - Current
Senior Recruiter
AWL (All Web Leads)
01.2022 - 01.2023
Recruiter
AWL (All Web Leads)
01.2020 - 01.2022
Contact Center Recruiter
AWL (All Web Leads)
01.2019 - 01.2020
Team Lead
AWL (All Web Leads)
01.2016 - 01.2019
Contact Center Representative
AWL (All Web Leads)
01.2014 - 01.2016
Studied English -
Austin Community College
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