Summary
Overview
Work History
Education
Skills
Timeline
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Kerianna Lewis

Asheville,North Carolina

Summary

Encouraging leader with proven expertise in administrative support and customer service, honed at Outlaw Offroad and other ventures. Excelled in staff management, driving operational excellence, and achieving financial accuracy. Skilled in multitasking and inventory control, I significantly enhanced productivity and customer loyalty through strategic planning and effective communication.

Overview

11
11
years of professional experience

Work History

Office Manager

Outlaw Offroad
02.2019 - 04.2024
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, and banking reconciliations.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Greeted and registered customers requiring service and directed automobiles to service garage.
  • Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
  • Gathered information through research and vendor inquiries to provide job estimates.
  • Used Shop Monkey computer system to enter customer information, create service records, order parts and develop cost estimations.

Yacht Stewardess

Yacht Charters of Miami
01.2018 - 01.2019
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Completed shipboard or shore patrols based on current needs, orders, or objectives.
  • Assisted with launching and retrieving tenders and other watercrafts.

Owner of Equestrian Stable

Blue Ridge Equestrian Stables
03.2013 - 10.2018
  • Established foundational processes for business operations.
  • Trained and motivated employees to perform daily business functions.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Practiced with team on schedule and trained alone to enhance athletic abilities and contributions to team success.
  • Promoted positive attitude and competitive spirit during training and gameplay.
  • Cleaned and maintained facility with 20+ horses and adhered to veterinary visit schedule, feeding routines, and cleaning practices.
  • Diffused potentially dangerous situations between horses and students with practices instilled through experience and repetition.
  • Observed students to assess abilities, interests and learning objectives for personalized lesson planning.
  • Performed repairs and preventive maintenance on equipment and property.

Education

High School Diploma -

Reynolds High School
Asheville, NC
06.2009

Skills

  • Administrative Support
  • Customer Service
  • Compliance Monitoring
  • Staff Management
  • Supply Management
  • Scheduling and calendar management
  • Financial Tracking
  • Office Administration
  • Excellent multi-tasking ability
  • Billing
  • Inventory Control
  • Data Entry

Timeline

Office Manager

Outlaw Offroad
02.2019 - 04.2024

Yacht Stewardess

Yacht Charters of Miami
01.2018 - 01.2019

Owner of Equestrian Stable

Blue Ridge Equestrian Stables
03.2013 - 10.2018

High School Diploma -

Reynolds High School

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Kerianna Lewis