Kerianne Keller
Placerville,California
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
21
21
years of professional experience
Work History
Real Estate Agent
First Choice Realty Group
06.2023 - Current
- Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Enhanced client experience by offering personalized consultations tailored to individual needs and preferences.
- Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
Substitute Teacher
EDCOE
03.2023 - Current
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Sales Representative
Sierra Select
03.2019 - 11.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Engaged with customers to build rapport and loyalty.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Generated new leads through networking and attending industry events.
Real Estate Agent
Exp Realty
02.2022 - 06.2023
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Developed and implemented marketing strategies to maximize sales and attract new clients.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Coordinated appointments to show tenants and buyers prospective homes.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Maintained connections with clients to encourage repeat business and referrals.
- Utilized advanced technology tools such as virtual tours to showcase properties more effectively, attracting more potential buyers online.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
Photographer
Sierra Nevada Photo
06.2015 - 09.2019
- Captured stunning images by utilizing various lighting techniques and creative compositions.
- Enhanced client satisfaction through exceptional editing skills, resulting in repeat business and referrals.
- Showcased diverse photography styles for clients to choose from, increasing portfolio versatility.
- Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
- Took photos from different angles and perspectives to capture perfect images.
- Shot photographs in controlled lab, field, and remote environments.
Outdoor Education Instructor
Mother Lode River Center
04.2012 - 11.2015
- Enhanced participants'' outdoor skills by providing hands-on instruction in activities such as rock climbing, backpacking, and orienteering.
- Developed strong team dynamics among students through group challenges and team-building exercises.
- Increased student confidence and independence by teaching wilderness survival techniques and first aid skills.
- Tailored instructional methods for diverse learning styles, resulting in consistent positive feedback from participants and parents.
- Maintained a safe environment for all participants by strictly enforcing safety guidelines during outdoor activities.
- Promoted environmental awareness with engaging lessons on local flora, fauna, and conservation practices.
- Strengthened leadership abilities among students through mentoring and role modeling of effective communication strategies.
- Collaborated effectively with fellow instructors to enhance program offerings and improve overall participant experience.
- Implemented risk management protocols consistently to minimize accidents or incidents while maximizing opportunities for experiential learning during high-adventure activities.
- Incorporated adaptive programming to accommodate individuals with special needs or disabilities into the outdoor education experience seamlessly.
Bartender
The Cantina
04.2006 - 12.2009
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Sales Clerk
Shoreline Of Tahoe
11.2002 - 04.2006
- Boosted sales by effectively promoting products and engaging with customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Managed inventory to ensure optimal product availability for meeting customer needs.
- Collaborated with team members to achieve store sales targets and improve overall performance.
- Increased upselling success by identifying customer needs and suggesting appropriate additional products or services.
- Participated in regular training sessions, staying current on product knowledge and best practices for effective sales techniques.
- Provided excellent customer service, consistently exceeding expectations for attentiveness and problem resolution.
- Demonstrated strong communication skills while interacting with diverse clients, building rapport that facilitated successful transactions.
Education
Associate of Arts - General Studies
Lake Tahoe Community College
South Lake Tahoe, CABachelor of Arts - Philosophy And Religious Studies
San Francisco State University
San Francisco, CA06.2011
Skills
- Lead Follow up
- Property Tours and Inspections
- Comparative Market Analysis
- Product Sales
- Problem-Solving Skills
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Sales Expertise
- Sales Goals Attainment
- Meeting Deadlines
- Client Needs Assessment
Timeline
Real Estate Agent
First Choice Realty Group
06.2023 - Current
Substitute Teacher
EDCOE
03.2023 - Current
Real Estate Agent
Exp Realty
02.2022 - 06.2023
Sales Representative
Sierra Select
03.2019 - 11.2023
Photographer
Sierra Nevada Photo
06.2015 - 09.2019
Outdoor Education Instructor
Mother Lode River Center
04.2012 - 11.2015
Bartender
The Cantina
04.2006 - 12.2009
Sales Clerk
Shoreline Of Tahoe
11.2002 - 04.2006
Associate of Arts - General Studies
Lake Tahoe Community College
Bachelor of Arts - Philosophy And Religious Studies
San Francisco State University