Kerica Armstrong
Tyler,TX
Summary
Dynamic customer service professional with experience at Liberty Tax, excelling in appointment scheduling and call handling. Proven ability to resolve issues effectively while maintaining a calm demeanor under pressure. Recognized for enhancing customer satisfaction through attentive care and efficient problem resolution, ensuring a positive experience for all clients.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Work From Home Agent
Customer Service Associate,
01.2022 - 12.2024
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
CNA/CAREGIVER
Bethany Homehealth
01.2018 - 12.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Receptionist
Liberty Tax
02.2016 - 12.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
GED -
Texas Education Agency
06.2012
Skills
- Appointment scheduling
- Call handling
- Customer service
- Computer skills
- Remote office availability
- Calm and professional under pressure
- Microsoft office
- Customer relations
- Teamwork and collaboration
- Problem resolution
- Professional telephone demeanor
- Document and records management
- Issue and complaint resolution
- Data entry
- Order processing
- Call documentation
- Inbound call management
- Call center operations
- Sales transactions
Certification
- CNA - Certified Nurse Assistant
- CMA - Certified Medical Assistant
- CMAA - Certified Medical Administrative Assistant
- PT - Phlebotomy Technician
Languages
English
Full Professional
Timeline
Work From Home Agent
Customer Service Associate,
01.2022 - 12.2024
CNA/CAREGIVER
Bethany Homehealth
01.2018 - 12.2021
Receptionist
Liberty Tax
02.2016 - 12.2017
GED -
Texas Education Agency
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