Kerida STEWART

• Delivered safety, compliance, and service training to groups of 150+ passengers per flight, ensuring clear understanding of FAA and company procedures.

• Managed and completed time-critical documentation, reports, with 100% compliance to regulatory and company standards.

• Trained and mentored new crew members, providing onboarding support and real-time performance feedback to improve team efficiency.

• Coordinated with multiple departments (dispatch, catering, crew scheduling) to ensure operational readiness and on-time performance.

• Resolved passenger issues and operational challenges under pressure, maintaining service quality and minimizing disruptions.

• Recognized for adaptability and quick decision-making during irregular operations, consistently meeting tight deadlines.

• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Coached employees through day-to-day work and complex problems.
• Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
• Coached team members to deliver hospitable, professional service while adhering to safety and company policy and procedures.

• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Corrected non-compliant behavior and impose disciplinary action as required.
• Managed irregular operational activities in accordance with established policies and procedures
• Responsible for staff scheduling to include work assignments/rotations, employee breaks, overtime assignment, back up for absent employees.
• Administrative duties included daily/weekly/monthly reports.

• Evaluate customer information to explore issues, develop potential solutions and maintain high-quality service.
• Provide primary customer support to internal and external customers in fast-paced environment.
• Responds proactively and positively to rapid change.
• Provide exceptional customer service
• Orchestrate passenger services, such as boarding and verifying flight documents to ensure passengers are cleared to travel (domestically and internationally)
• Prioritize safety standards while being efficient in a fast-paced environment in order to get scheduled flights out on time

• Ensured company regulations were in accordance with FAA regulations
• Assembled and issued required documentation, such as tickets, travel insurance policies and itineraries
• Provided clients with assistance in preparing required travel documents and forms
• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills
• Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings

• Handled new hire paper work such SIDA badge and background checks documents
• Set project timelines and kept teams on task to complete milestones according to schedule
• Trained, coached and mentored staff to ensure smooth adoption of new program
• Enforced new rules and regulation according to industry standard
• Assisted supervisors with any necessary administrative tasks
• Produced reports for senior team members
• Researched and updated all required materials according to industry standards
• Shadowed employees to determine accurate description of duties and skills required for each position.
• Executed redesign of organizational structures to enhance team and leadership effectiveness through operational analysis, needs assessments and process mapping.

• Provide exceptional customer service
• Orchestrate passenger services, such as boarding and verifying flight documents to ensure passengers are cleared to travel (domestically and internationally)
• Prioritize safety standards while being efficient in a fast-paced environment in order to get scheduled flights out on time
• Achieved revenue goals by releasing at least 7 flights a day on time working individually, boarding 100 to 200 customers
• Worked directly with several departments to achieve company goals

• Answered phones, organized and prioritized meetings throughout the day
• Maintained outlook calendar Juggled competing priorities, as this role supported two different departments
• Drafted correspondences, presentations, agendas and reports as necessary
• Reconciled expense reports in a timely manner maintain office supplies