Kerigan Kelly
Summary
A hardworking, committed, and results-driven individual with a bachelor's degree in Communications. Able to self-manage and prioritize tasks, and always quick to learn new responsibilities. Expertise in communicating at all levels of an organization.
Overview
5
5
years of professional experience
Work History
Resident Account Specialist
CENTERSPACE
10.2022 - Current
- Act as primary point of contact for residents, clearly communicating complex information regarding charges, outstanding balances, lease renewals, and move-out procedures
- Assist with preparing and distributing written resident renewal plans based on conducted market research
- Provide weekly status reports to track and manage resident delinquencies and accounts receivable
- Perform monthly audits of rentable items to verify accurate billing and implement action plans that enhance revenue generation
- Complete deposit accountings at move-out to ensure proper accounting of charges and payments are applied
- Stay up to date on changes in Colorado housing laws to ensure effective handling of rent collections and eviction processing
Leasing Consultant
CENTERSPACE
01.2022 - 10.2022
- Conducted professional apartment tours, evaluated rental applications for approval, and managed the collection of deposits and fees to support leasing operations.
- Inspected preleased apartments before scheduled move-ins and coordinated move-in and move-out processes to ensure apartments were ready and residents' needs were met
- Updated move-in documentation to reflect current market pricing, prepared lease agreements, and maintained accurate resident records throughout the duration of tenancy
- Completed market research surveys to compare competitor rates and stay up to date on the latest market trends
- Built and maintained professional relationships with prospective tenants and current residents to foster open lines of communication
- Planned and promoted resident events utilizing various communication techniques
Front of House Server
CARBON CAFE AND BAR
06.2021 - 11.2021
- Carried out complete opening, closing, and shift change duties to keep teams ready to meet new customers and the restaurant running efficiently
- Greeted new customers, discussed specials, took drink orders, and built immediate positive connections with guests to maintain customer satisfaction
- Trained incoming staff on restaurant practices, culture, and procedures to maximize job satisfaction and productivity
Management Trainee
ENTERPRISE RENT-A-CAR
12.2019 - 01.2021
- Managed the largest car rental branch in Tucson, Arizona, consisting of a 350-car fleet
- Named top performer in sales and customer service, selling in the top 10% monthly
- Engaged with customers to provide quotes, negotiate rates, and confirm reservations
- Resolved customer concerns and sought solutions through the branch network
- Oversaw fleet maintenance including handling insurance company claims, dealership contracts, body shop quotes, and other vendor relations
- Managed and resolved accounts payable
Education
Bachelor of Science - Organizational Communications Studies, Minor in Marketing
Ohio University
Athens, OH05.2019
Skills
- Verbal and Written Communication
- Strong Interpersonal Skills
- Relationship Building
- Collaboration
- Accountability
- Reasoning Ability
- Attention to Detail
- Time Management
- Organization
Timeline
Resident Account Specialist
CENTERSPACE
10.2022 - Current
Leasing Consultant
CENTERSPACE
01.2022 - 10.2022
Front of House Server
CARBON CAFE AND BAR
06.2021 - 11.2021
Management Trainee
ENTERPRISE RENT-A-CAR
12.2019 - 01.2021
Bachelor of Science - Organizational Communications Studies, Minor in Marketing
Ohio University
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