Keri Hall
Felton,CA
Summary
Motivated administrative professional with a strong drive for professional growth. Skilled in leading and training large teams, encompassing both upper and lower level employees. Extensive experience in administrative functions and office management. Reputation for reliability and adaptability allows thriving in dynamic work environments. Excellent organizational abilities and a collaborative mindset ensure seamless team operations and goal achievement. Proven track record of coordinating administrative tasks and maintaining organized office environments. Strong organizational skills enhance office efficiency and support team operations. Effective communication and multitasking are key strengths for meeting diverse administrative needs successfully.
Overview
2025
2025
years of professional experience
Work History
Administrative Assistant/Requirements Specialist IT
Hooper Holmes/Portamedic
- Developed and implemented testing scripts for software regression testing
- Responsible for all black box testing and performed acceptance testing to ensure the developers delivered what was expected in the new software
- Handled upgrade suggestions from field force and determined priority
- Worked closely with developers using JIRA to record bugs and track enhancements
- Wrote all business and functional requirements
- Traveled to branches across the country to train in the new program
- Assisted Vice Presidents of each department (Service center, Field operations, Training etc) for changes in the program
- Using BMC, monitored issues reported by the field to determine whether there was a training issue or a bug in the system and handle accordingly
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Branch Manager
Hooper Holmes/Portamedic
- Created expense reports, budgets and filing systems
- Compiled and analyzed sales and marketing reports
- Processed travel expenses and reimbursements
- Researched, proposed and implemented vendor services to decrease costs to organization
- Hired and trained medical and clerical staff
- Supervised 80+ medical examiners and clerical staff
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Rural Carrier and Academy Facilitator
USPS
02.2014 - Current
- Sort and carry mail and parcels in Felton, CA
- RCA Academy Facilitator for the last 3 years
- Assisted in training new employees, sharing best practices for rural carrier duties.
- Handled sensitive materials responsibly, ensuring confidentiality of customer information at all times.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Improved overall efficiency with proper vehicle maintenance and timely repairs.
- Reduced delivery errors by maintaining an organized and up-to-date route sheet system.
- Managed time effectively, balancing multiple tasks and prioritizing deliveries based on urgency or special requests.
Project Manager
Hooper Holmes/Portamedic
04.1996 - 10.2013
- Developed standard operating procedures for all facets of the business
- Managed key projects to integrate new electronic exam process working with multiple high level department heads
- Managed a team of 25 regression testers across the country
- Responsibilities included keeping the team on task, compiled and reported findings and worked toward completing tasks within budget
- Reviewed all training materials to ensure accuracy
- Distributed companywide announcements
- Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive level meetings
- Developed and maintained an alert system for upcoming deadlines on incoming requests and events
- Frequently used MS office word processing, spreadsheet, database and presentation software
- Acted as liaison between programming developers and organization stakeholders
Education
Some College (No Degree) - Computer Operations And Programming
Computer Learning Center
San Jose, CASkills
- Strong interpersonal skills
- Dedicated team player
- Results-Oriented
- Excellent planner and coordinator
- Accurate and detailed
- Employee training and development
- Database entry
- Recordkeeping
- Data organization
- Scheduling and calendar management
- Filing and data archiving
Additional Information
Proficient in MS office 2010 including Powerpoint and Publisher, Able to work with project management software such as Gantt charts, Ability to work with all levels of an organization with tact, patience and respect
References
- Sue MacAuley, VP Information business team, 614-523-2925
- Susan Jaggers, VP Operations development, 720-530-5145
- Andrew Meixner, VP Field operations, 631-894-2752
Recommendation
Sue MacAuley, 09/27/13, I have worked with Keri Hall for the past three years. Keri joined my team in 2010 as a System Specialist. She had worked 15 years in the branch field operations as a branch manager prior to moving into an IT position. She adapted very quickly to her new role and was quick to learn new skills while still applying her industry knowledge to the position. Keri was a dedicated asset to Hooper Holmes. Due to new ownership, her position had been eliminated. Keri is detailed oriented, a good listener and learner, problem solver, and teacher. She is skilled in Project Management, Business Analyst, Change Management, and Strategic Planning. I recommend Keri to any prospective employer looking for a skilled, hardworking staff member to join their team.
Timeline
Rural Carrier and Academy Facilitator
USPS
02.2014 - Current
Project Manager
Hooper Holmes/Portamedic
04.1996 - 10.2013
Administrative Assistant/Requirements Specialist IT
Hooper Holmes/Portamedic
Branch Manager
Hooper Holmes/Portamedic
Some College (No Degree) - Computer Operations And Programming
Computer Learning Center
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