Keri Lyn Ramsey
Memphis,TN
Summary
A seasoned professional with over 20 years of leadership and operational experience, adept at optimizing processes, managing finances, and leading Teams. Skilled in data analysis, budgeting, and fostering motivational work environments. Proven Track record of spearheading process improvements and enhancing customer satisfaction. Strong interpersonal and communication skills. Ready to apply my transferable skills and core competencies to drive success in a new role.
Overview
28
28
years of professional experience
Work History
Looking For Employment
Looking For Employment
Memphis, TN
11.2023 - Current
Administrative Assistant
Swissport Fueling
Memphis, TN
08.2023 - 10.2023
- Implemented fuel Ticket data entry system improvements, resulting in a 20% increase in efficiency
- Successfully rectified inventory discrepancies, recovering missing Jet A inventory and ensuring compliance with regulations
- Streamlined HR coordination, accounting, and billing processes, leading to smoother operations and improved compliance.
- Processed invoices for payment using accounting software applications.
- Tracked and submitted employee timesheets to prepare for payroll processing.
Looking For Employment
Looking For Employment
Memphis, TN
05.2022 - 08.2023
Accounting Technician
Town of Collierville
Collierville, TN
03.2022 - 05.2022
- Enhanced document processing accuracy by 15% through meticulous attention to detail
- Implemented streamlined invoice data entry procedures, reducing processing time by 20%
- Ensured timely processing of documents, resulting in improved workflow efficiency and data accuracy.
- Reviewed and processed invoices, payments, receipts and other financial documents to ensure accuracy.
- Coded invoices and other records to maintain organized and accurate records.
Scholarship Counselor
University of Memphis
Memphis, TN
09.2021 - 03.2022
- Managed student financial aid resources effectively, resulting in a 10% increase in scholarship awards
- Represented the Scholarship Office at events, enhancing the university's reputation and student engagement
- Contributed to the development of efficient scholarship awarding processes, reducing processing time by 25%.
Administrator
Swissport Fueling
Memphis, TN
11.2019 - 08.2021
- Implemented inventory tracking system improvements, resulting in a 15% reduction in discrepancies
- Enhanced billing accuracy by 20% through meticulous record-keeping and invoice generation
- Streamlined fuel ticket data entry processes, improving operational efficiency, and reducing errors by 30%.
- Managed office supplies inventory and placed orders when necessary.
- Provided general administrative support to staff members.
- Updated databases with new employee information, job changes and terminations.
- Worked remotely.
Personal Family Matter
Personal Family Matter
Memphis, TN
07.2019 - 10.2019
Senior Accounts Receivable Clerk
ServiceMaster
Memphis, TN
10.2018 - 07.2019
- Resolved accounts receivable inquiries promptly, maintaining strong vendor and customer relationships
- Achieved a 15% reduction in outstanding accounts receivable through effective transaction processing and follow-up
- Prepared audit documents accurately, contributing to successful audit outcomes and compliance.
- Researched discrepancies between customer invoices and payments received.
- Provided support on month-end close activities related to Accounts Receivable.
- Assisted with special projects as requested by management team members.
- Processed adjustments or refunds for customers when appropriate.
Assistant Manager Student Fin & Cust Services
University of Memphis
Memphis, TN
06.2009 - 07.2018
- Led initiatives to improve customer service, resulting in a 20% increase in student satisfaction ratings
- Streamlined accounts payable and receivable processes, reducing processing time by 25%
- Mentored staff to enhance performance and promote a culture of continuous improvement.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Resolved customer inquiries and complaints requiring management-level escalation.
Branch Manager
Pulaski Bank/Iberia Bank
Germantown, TN
02.2008 - 02.2009
- Drove new business acquisition efforts, resulting in a 10% increase in branch revenue
- Ensured compliance with regulations by implementing robust loan processing and documentation procedures
- Streamlined branch operations, improving efficiency and customer service delivery.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Resolved escalated customer complaints in a timely manner.
Head Teller
FirstBank
Bartlett, TN
02.2007 - 02.2008
- Identified customer needs and provided appropriate banking services.
- Verified cash withdrawals and deposits.
- Balanced daily transactions to ensure accuracy of account information.
- Cross-sold bank products and services to customers.
- Assisted in training new tellers on operational procedures, policies, and regulations.
Credit Assistant
Helena Chemical Company
Collierville, TN
03.2006 - 02.2007
- Reviewed credit applications and financial statements to assess risk and determine appropriate terms for customers.
- Reconciled accounts receivable discrepancies by researching invoices, payments and credits.
- Processed incoming payments to update customer accounts accurately and promptly.
- Created new customer accounts within accounting systems, ensuring accuracy of all data entered.
- Performed periodic reviews of existing customers' credit limits based on changes in financial condition or industry trends.
Head Teller/Loan Processor
Memphis Area Teachers Credit Union
Memphis, TN
10.1996 - 03.2006
- Identified customer needs and provided appropriate banking services.
- Verified cash withdrawals and deposits.
- Balanced daily transactions to ensure accuracy of account information.
- Reconciled daily transactions with the general ledger system using specialized software programs.
- Submitted loan applications to underwriting department for review and approval process.
Education
Master of Arts - Professional Studies/Human Resources Leadership
University of Memphis
Memphis, TN12.2013
Bachelor of Arts - Management & Organizational Development
Bethel University
Memphis, TN05.2011
Skills
- General Ledgers
- Auditing
- Accounts Payable
- Customer Service
- Written Communication
- Conflict Resolution
- Bank Reconciliation
- Confidentiality
- Interpersonal Communication
- Tech skills
- Time Management
- Management
- Collaboration
- Adaptable
- Analytical and Critical Thinking
- Attention to Detail
- Accounts Receivable
- Data Entry
- Office Organization
- Remote Office Availability
- Clerical Support
Affiliations
- Designed and implemented an efficient online scholarship process, saving time and resources.
- Developed and updated policy and procedures for an online cash management system.
- Successfully progressed from Student Financial Assistant to Assistant Manager while achieving bachelor's and master's degrees.
- Spearheaded process improvement initiatives, reducing appeal times by 75% and enhancing customer satisfaction.
- 20+ years of leadership and operational experience.
- Proven track record in process optimization, financial management, and team leadership.
- Strong interpersonal and communication skills.
- Proficient in data analysis, budgeting, and customer relations.
- Adaptable and dedicated to achieving results.
Timeline
Looking For Employment
Looking For Employment
11.2023 - Current
Administrative Assistant
Swissport Fueling
08.2023 - 10.2023
Looking For Employment
Looking For Employment
05.2022 - 08.2023
Accounting Technician
Town of Collierville
03.2022 - 05.2022
Scholarship Counselor
University of Memphis
09.2021 - 03.2022
Administrator
Swissport Fueling
11.2019 - 08.2021
Personal Family Matter
Personal Family Matter
07.2019 - 10.2019
Senior Accounts Receivable Clerk
ServiceMaster
10.2018 - 07.2019
Assistant Manager Student Fin & Cust Services
University of Memphis
06.2009 - 07.2018
Branch Manager
Pulaski Bank/Iberia Bank
02.2008 - 02.2009
Head Teller
FirstBank
02.2007 - 02.2008
Credit Assistant
Helena Chemical Company
03.2006 - 02.2007
Head Teller/Loan Processor
Memphis Area Teachers Credit Union
10.1996 - 03.2006
Master of Arts - Professional Studies/Human Resources Leadership
University of Memphis
Bachelor of Arts - Management & Organizational Development
Bethel University
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