Versatile and detail-oriented professional with over 10 years of experience in administrative support, accounting, and retail management. Proven track record in generating accurate reports, managing complex schedules, and maintaining financial records with precision. Highly skilled in word processing, spreadsheet formatting, and data entry. Recognized for strong analytical thinking, effective communication, and the ability to prioritize tasks under pressure. A self-motivated team player committed to producing high-quality work and supporting organizational goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
ASSISTANT MANAGER
SAFAVIEH HOME FURNISHINGS
11.2016 - Current
Manage the calendar for office staff of 10+ employees
Submit proposals and quotes on 500K Projects
Submit and file timesheets for all employees
Oversee client databases and update client information
Generate weekly reports on business performance to share with relevant teams
Oversee expense reports and make budget adjustments to decrease costs by 10%
Prepare reports and financial statements on a monthly and quarterly basis
Received, tracked, and accurately processed 50+ vendor invoice payments on a weekly basis
Served as primary point-of-contact for vendor inquiries, promptly investigating issues and solving concern
Reconciled and batched payments on a daily basis
Answered questions from guests and found solutions to complaints or concerns
Train new employees in their daily job duties to ensure the highest standard of work
Check the ledgers for correct and accurate financial details
Led team in improving customer service standards and enhancing overall shopping experience.
Mentor staff, and improving team collaboration dynamics.
Supervise day-to-day operations to meet performance, quality and service expectations.
Developed proficiency in industry-specific software programs such as QuickBooks, Excel, and other accounting applications.
ACCOUNTING CLERK
TRAVELSPAN
09.2005 - 10.2016
Served as primary point-of-contact for vendor inquiries, promptly investigating issues and solving concerns
Received, tracked, and accurately processed 50+ vendor invoice payments on a weekly basis
Maintained accurate financial records and reconciled discrepancies monthly.
Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
Education
Associates Degree - Executive Administration
BRAMSON ORT UNIVERSITY
01.2012
Skills
Answered heavy call volume for each customer request
Documented and filed customer communications
Responded to email queries and concerns within 24 hours
Check the ledgers for correct and accurate financial details
Academic Computing Center - Professional Assistant at Suffolk Community CollegeAcademic Computing Center - Professional Assistant at Suffolk Community College