Kerisha Blair-Rabaza
The Bronx,NY
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Residential Aide
Ellington/Apollo Shelter
New York, NY
07.2023 - Current
- Demonstrated knowledge of emergency protocols such as fire drills, evacuation plans., and ensured that they are followed correctly.
- Provided emotional support and encouragement to residents facing physical or mental challenges.
- Requested and restocked supplies in tub rooms, linen storage and resident personal areas.
- Assisted with the intake process by gathering information from clients and verifying eligibility for services.
- Organized and managed donations for shelter residents, such as clothing, food, and hygiene products.
- Collaborated with case managers regarding client progress towards goals set forth in their individual service plans.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Assistant General Manager
Taco Bell Restaurant
The Bronx, NY
10.2022 - 07.2023
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Developed and implemented effective strategies to maximize sales and profits.
- Monitored inventory levels and placed orders for new stock as needed.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Evaluated current processes within the store environment to identify areas of improvement.
- Collaborated with other departments within the organization to coordinate projects.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Developed marketing plans to promote products or services offered by the company.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Prepared weekly schedules for staff members based on their availability.
Front End Supervisor
Jetro Restaurant Depot
The Bronx, NY
07.2021 - 10.2022
- Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
- Resolved customer complaints in a professional manner.
- Conducted regular performance evaluations of front end personnel.
- Ensured adequate staffing levels during peak business hours.
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Implemented procedures to reduce shrinkage and increase profitability of the department.
- Established key performance indicators for front end personnel and monitored progress against them regularly.
- Analyzed sales data from various sources to identify trends in customer behavior and purchasing patterns.
- Assisted management team in developing operational strategies that improved overall store performance.
- Supervised the proper maintenance of all equipment used at the checkout area.
- Reviewed employee timecards for accuracy and approved payroll submissions accordingly.
- Developed weekly reports detailing front-end activity, such as sales volume, number of transactions, average transaction size.
- Identified opportunities for improvement within the department and developed solutions accordingly.
Education
Associate of Science - Human Services
Monroe College
The Bronx, NY06-2024
High School Diploma -
Greater Portmore High School
Jamaica06-2013
Skills
- First-aid and CPR
- De-Escalation Techniques
- Safety Monitoring
- Self Motivation
- Professionalism
Certification
- Basic life support CPR
- food Handler Permit
- Safe Serve
Timeline
Residential Aide
Ellington/Apollo Shelter
07.2023 - Current
Assistant General Manager
Taco Bell Restaurant
10.2022 - 07.2023
Front End Supervisor
Jetro Restaurant Depot
07.2021 - 10.2022
Associate of Science - Human Services
Monroe College
High School Diploma -
Greater Portmore High School
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