KERISHA L. MARK
Beaumont,TX
Summary
Customer Service ~ Training & Development Sales ~ Consumer Support & Small Business Manager ~ Human Resources
Professional Educator that demonstrates a expertise in curriculum development, classroom management, and innovative instructional techniques. Demonstrates expertise in curriculum development, classroom management, and innovative instructional techniques. Highly reliable and focused on achieving educational success and student engagement.
Overview
30
30
years of professional experience
Work History
Biology Teacher
Evolution Academy Charter School
08.2015 - Current
- Developed engaging lesson plans aligned with curriculum standards to enhance student understanding of biological concepts.
- Facilitated hands-on laboratory experiments, promoting critical thinking and practical application of scientific principles.
- Implemented assessment strategies to evaluate student progress and adapt teaching methods accordingly.
- Mentored new teachers, providing guidance on classroom management and instructional techniques in biology education.
- Analyzed student performance data to identify trends, informing adjustments in instructional practices for improved outcomes.
Social Worker
Communities In Schools, Cis
01.2005 - 08.2015
- Developed and implemented site-specific student engagement programs to enhance learning experiences.
- Streamlined communication between educators, parents, and community partners to foster collaborative educational environments.
- Led initiatives to assess program effectiveness, ensuring alignment with district goals and student needs.
- Mentored new coordinators on operational procedures and strategic planning within school environments.
- Organized successful fundraising events to provide additional financial support for school initiatives.
- Analyzed attendance trends using data tracking tools which helped identify patterns and develop strategies to improve overall student attendance rates.
- Facilitated conflict resolution among students, staff, and families, fostering a positive school culture.
Human Resource Administrator
SPHERION
12.2003 - 12.2004
- Assist in the coordination of reference and background checks
- Maintains records on who attends training, dates. Course name, grades
- Establishes and maintains files for records management
- Coordinates meeting activities
- Operates general office equipment to perform daily activities.
- Implements established tracking procedures for merit increases and promotional increases, associate profile changes, etc. to ensure compliance is met.
- Works with associates and Corporate to resolve any and all pay disputes. Processes payroll regularly as required.
- Assists in set-up and ongoing maintenance of Interim employee personnel files.
- Insure timely, accurate communication with associates. Assists in administration of benefits for all Interim associates to include tracking of vacation, medical benefits, pay increases, 401K information, as well as, continual ongoing benefit plan programs. Works with Corporate Benefits Department and HR Supervisor/Manager to update information as necessary as well as roll-out new programs.
- Respond to departmental mail, including, but not limited to, unemployment claims and questionnaires, and employment verifications. Assist in preparation and distribution of call center informational and organizational updates and announcements as needed.
- Ensures new hire bonuses (bilingual bonuses, shift differential, employee referrals, etc.) are paid out accurately and on a timely basis.
- Follows appropriate procedure for New Hire Process and Termination Process, completing paperwork, filing of documents and forwarding appropriate forms, including I-9s, to Corporate Payroll, updating People Trak and Par, and completing PCN’s and other forms as necessary with accuracy and in the time required by company policy.
- Participate and submit all information regarding unemployment claims.
- Follows all proper procedure for job postings; employment verifications, QRP calculations, including preparation of confidential offer and reject letters as well as all other assignments.
- Consistently performs and conducts self in a professional, tactful and courteous manner at all times.
- Assist in the development of HR policies and procedures as needed. Assist HR Manager and HR Supervisor as needed and complete other duties as required.
Recruiter
SPHERION
02.2005 - Current
- Lead recruiter in hiring process, including scheduling interviews, performing telephone pre-screens, and generating offer letters.
- Participate in job fairs as needed. Post, record, and track job requisitions within the Interim call center.
Customer Service Representative
SPHERION
11.2003 - 12.2003
- Trained to market and sell Sprint PCS products.
- Excellent customer service skills and computer knowledge.
- Worked in expanding environment, great relationship with co-workers.
Consumer Support Manager
SOUTHWESTERN BELL
01.2000 - 01.2003
- Responsible for managing 15-20 sales and support representatives.
- Coached and Developed employees on products and services offered by SBC.
- Handled incoming calls from internal & external customers for service order resolutions.
- Formed Committees to improve sales production.
- Implemented programs that are currently in use today.
- Completed Customer request within the five- state area.
- Managed group productivity and scheduled weekly observations to ensure customer satisfaction.
Sales Representative
SOUTHWESTERN BELL
01.1999 - 01.2000
- Responsible for incoming calls regarding billing, collections, and account inquiries.
- Marketed and sold SBC products and services.
- Achieved numerous Sales awards for outstanding sales.
- Connected residential telephone service in the five-state area.
Bank Teller
BANK OF AMERICA
01.1996 - 01.1999
- Performed bank transactions for customers.
- Assisted loan officers
- Sold products offered by Bank Of America
- Handled large amounts of currency, commercial and residential customers.
- Provided accurate information on account status and balances.
- Provided Savings Bonds
- Answered multi-line phone to assist customers.
Education
Associate of Science Degree - Pre-Med
Galveston College
Galveston, TXBachelor of Arts - Applied Arts & Science
Lamar University
Beaumont, TX12-2015
Master of Arts - Education Administration
Lamar University
Beaumont, TX12-2017
Skills
- Sound working knowledge of the following:
- Google Workspace
- Biology content knowledge
- Lesson planning
- Collaborative learning
- Curriculum design
- Classroom management
- Technology implementation
Accomplishments
- Three years of experience in management, as a Consumer Support Manager with SBC. Strong background in customer service and sales, possessing exceptional interpersonal skills. Self-motivated and loyal with an emphasis on people, whether co-workers, subordinates, or customers.
- Improved an employee’s morale and attitude by giving her the responsibility of conducting group meetings. This employee progressed from not meeting expectations to being identified as one of SBC’s top performers.
Timeline
Biology Teacher
Evolution Academy Charter School
08.2015 - Current
Recruiter
SPHERION
02.2005 - Current
Social Worker
Communities In Schools, Cis
01.2005 - 08.2015
Human Resource Administrator
SPHERION
12.2003 - 12.2004
Customer Service Representative
SPHERION
11.2003 - 12.2003
Consumer Support Manager
SOUTHWESTERN BELL
01.2000 - 01.2003
Sales Representative
SOUTHWESTERN BELL
01.1999 - 01.2000
Bank Teller
BANK OF AMERICA
01.1996 - 01.1999
Associate of Science Degree - Pre-Med
Galveston College
Bachelor of Arts - Applied Arts & Science
Lamar University
Master of Arts - Education Administration
Lamar University
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