Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kerissa Kania

Williamsport,PA

Summary

Highly efficient leader well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Liberty Mutual Personal Lines Mentor

Foundever
08.2023 - Current
  • Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
  • Enhanced mentee performance by providing personalized guidance and support.
  • Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
  • Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
  • Assisted mentees in setting and achieving educational and career goals to encourage independence.
  • Promoted a growth mindset among mentees, encouraging them to view setbacks as opportunities for learning and growth.
  • Continually assessed own mentoring performance, seeking feedback from peers and mentees to ensure ongoing personal and professional growth.
  • Collaborated with teachers, counselors and administrators to foster access to resources and support.
  • Coordinated with other professionals involved in the mentoring process to ensure seamless support for each participant's journey toward success.
  • Adapted mentorship style based on individual mentee needs, enabling tailored interventions that drove better results than one-size-fits-all approaches.
  • Evaluated program success through regular assessments of participant satisfaction, engagement levels, and achievement rates.

Licensed Insurance Producer

Foundever
01.2023 - Current
  • Provided coverage option information to assist clients in protecting assets.
  • Boosted retention rates by providing exceptional customer service and proactively addressing potential issues before they escalated.
  • Coordinated cross-selling initiatives between departments to maximize revenue from existing clients while maintaining high levels of satisfaction.
  • Reduced processing errors by implementing standardized procedures for reviewing applications, endorsements, cancellations, and other policy-related transactions.

Managing Director

TOA Towing LLC
02.2021 - 08.2023
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
  • Oversaw complex negotiations with suppliers/vendors for favorable contract terms that led to cost savings.
  • Enhanced workplace safety protocols proactively addressing potential hazards before they became critical incidents.
  • Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
  • Led change and transformation across business areas to deliver benefits and align company resources.

Hostess/Server

TGI Fridays Franchisor LLC
05.2014 - 12.2016
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Medical Receptionist

Gorman Optimal Health Solutions
02.2009 - 11.2016
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.

Papa Johns Manager

Papa John's
03.2012 - 09.2015
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Accomplished multiple tasks within established timeframes.

Education

High school diploma -

Bensalem Twp High School
Bensalem, PA
06.2015

Skills

  • Teamwork and Collaboration
  • Effective Leadership
  • Organization
  • Goal Setting
  • Self-awareness
  • Progress Monitoring
  • Empathetic Approach
  • Group and individual instruction
  • Life Skills Development
  • Transition management
  • Problem-Solving
  • Attention to Detail

Accomplishments

  • Achieved Liberty Biberty Award by completing monthly metrics with accuracy and efficiency.

Timeline

Liberty Mutual Personal Lines Mentor

Foundever
08.2023 - Current

Licensed Insurance Producer

Foundever
01.2023 - Current

Managing Director

TOA Towing LLC
02.2021 - 08.2023

Hostess/Server

TGI Fridays Franchisor LLC
05.2014 - 12.2016

Papa Johns Manager

Papa John's
03.2012 - 09.2015

Medical Receptionist

Gorman Optimal Health Solutions
02.2009 - 11.2016

High school diploma -

Bensalem Twp High School

Similar Profiles

CREATE PROFILE
Kerissa Kania