Keritzi Garcia
Sturgis ,MI
Summary
Proven track record in enhancing customer service and streamlining stock levels at Heartland RV, showcasing strong analytical thinking and exceptional complaint handling. fostering team cooperation and efficient problem resolution. Skilled in data entry and maintaining professionalism under pressure, driving sales and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Counter Checker
Heartland RV
02.2024 - 10.2024
- Reduced discrepancies in stock levels by diligently identifying errors during the counter checking process.
- Participated in regular training sessions to stay current on best practices for effective counter checking processes.
- Supported other staff members as needed, fostering a cooperative team atmosphere focused on achieving factory goals.
- Maximized accuracy in transactions by carefully verifying item prices and quantities during the counter checking process.
Customer Service Representative
Gt Independence
06.2022 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Starbucks, Barista
07.2019 - 11.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Sturgis Highschool
Sturgis05-2020
Skills
- Complaint Handling
- Accountability
- Time management skills
- Customer Communication
- Data Entry
- Strong enthusiasm
- Sales Reporting
- Analytical Thinking
- Sales strategy development
- Goal-oriented mindset
- Effective negotiation
Languages
Spanish
Native or Bilingual
Timeline
Counter Checker
Heartland RV
02.2024 - 10.2024
Customer Service Representative
Gt Independence
06.2022 - 03.2023
Cashier
Starbucks, Barista
07.2019 - 11.2021
High School Diploma -
Sturgis Highschool
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