Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Keri Wright
Yeovil
Summary
Overview
13
years of professional experience
Work History
Keri's Concierge Service, LLC
Owner/Manager of Operations
04.2016 - 04.2020
Job overview
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
HiringSolved
Operations Manager/Customer Experience Manager
04.2012 - 04.2016
Job overview
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Interacted well with customers to build connections and nurture relationships.
- Devised processes to boost long-term business success and increase profit levels.
- Assisted in recruiting, hiring and training of team members.
- Developed and implemented strategies to maximize customer satisfaction.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Developed and maintained relationships with external vendors and suppliers.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Text Link Brokers
SEO Analyst - Digital Marketing
04.2010 - 04.2012
Job overview
- Created customized marketing materials to increase product awareness.
- Analyzed SEO outreach goals and presented findings to marketing director.
- Recommended changes to website architecture, content and linking to improve SEO positions for target keywords.
- Researched and implemented search engine optimization recommendations in accordance with development methodology.
- Completed keyword research and analyzed competitor SEO and PPC campaigns to identify gaps and opportunities.
- Tracked, reported and analyzed website analytics to drive strategy and improve user experience.
- Crafted and implemented strategies to increase search visibility and website traffic.
- Created content strategies for digital media.
- Researched and analyzed competitor website and advertising links to gain insight into new strategies.
- Researched and analyzed industry trends to inform search marketing strategies.
- Optimized website content and images to improve search engine rankings.
- Performed ongoing keyword discovery, expansion and optimization to increase organic search footprint and drive relevant site traffic.
- Managed SEO campaign expenses, estimated monthly costs and reconciled discrepancies to maximize budget.
- Designed paid client ads for use on diverse social media platforms.
NICUSA, Inc.
Office Manager
10.2007 - 04.2010
Job overview
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Managed office operations while scheduling appointments for department managers.
- Compared vendor prices and negotiated for optimal savings.
- Arranged corporate and office conferences for company employees and guests.
- Maintained CRM database with customer updates and report generation.
Education
Arizona State UniversityTempe, AZ
No Degree from Business Management
05.2010
University Overview
Skills
- Account Management
- Revenue Growth
- Lead Generation
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Cost Control
- Business Operations
- Customer Satisfaction
- Management Training
- Business Growth Initiatives
- Bilingual in English & Spanish
Additional Information
Additional Information
Currently in the UK on a 5 year Spouse Visa Valid from April 24, 2023
Timeline
Owner/Manager of Operations
Keri's Concierge Service, LLC
04.2016 - 04.2020
Operations Manager/Customer Experience Manager
HiringSolved
04.2012 - 04.2016
SEO Analyst - Digital Marketing
Text Link Brokers
04.2010 - 04.2012
Office Manager
NICUSA, Inc.
10.2007 - 04.2010
Arizona State University
No Degree from Business Management
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