Hi, I’m
KERLA SPAHIU
Supply Chain & Logistics
Clearwater,FL
Summary
6+ years of Customer Service experience Excellent interpersonal communication, and high-level problem-solving skills Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
6
years of professional experience
5
Certifications
Work History
CHEPRemote
Order Management Specialist
04.2022 - 04.2023
Job overview
- Working closely with 200+ high-volume locations of small to top tier customers
- Responsible for determining solutions to problems identified using the data and leading implementation
- Partnering with Business Analytics and Supply Chain teams to drive metrics that deliver inventory model changes
- Close collaboration with customers, vendors, and internal business partners to help rebalance the pool and block future orders as appropriate
- Collaborate with CHEP carrier partners to proactively identify over pool customers and provide solutions
- Working closely with : Salesforce , SAP , Outlook , Excel , Windows etc
- Trained new team members .
Just WirelessBrooklyn, NY
Transport Coordinator
02.2019 - 10.2021
Job overview
- Coordinated product shipments from point of origin to destination
- Checked all documents : Invoices ,BOL , HTS codes, PO spreadsheet and FLOWCHART
- Created a checklist for each shipment
- Relayed information between drivers and recipients regarding ETA and potential delays
- Worked with vendors to obtain optimal prices and delivery schedules
- Conducted global planning, purchasing, and inventory control functions
- Negotiated price changes with suppliers to ensure profit expectations
- Created and managed purchase orders and work orders with a value of up to $5 million
- Provided insight into supplier performance issues and identify opportunities for improved inventory management programs.
Just WirelessBrooklyn, NY
Data Entry
01.2018 - 01.2019
Job overview
- Corrected any data entry errors to avoid issues like duplication or data degradation in the future
- Complied data from source documents prior to data entry
- Double-checked the data's accuracy and integrity
- Organized billing and invoice data , prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.
Barking DogManhattan, NYC
Assistant Manager
01.2017 - 01.2018
Job overview
- Helped customers by answering their questions and completing their requests
- Trained new team members on how to use the POS system, customer service strategies, and sales objectives
- Assisted 50 customers by answering questions, responding to inquiries, and handling phone requests.
Skills
Salesforce ,SAP, Excel , Microsoft Teams , Outlook
Inventory ManagementDemand PlanningTeam player
Bilingual : English & Albanian
Able to learn and excel in an autonomous environment
Multitasking
Skilled at communicating high level issues to various types of customers
Certification
Google Data Analytics Professional
Timeline
Order Management Specialist
CHEP
04.2022 - 04.2023
Transport Coordinator
Just Wireless
02.2019 - 10.2021
Data Entry
Just Wireless
01.2018 - 01.2019
Assistant Manager
Barking Dog
01.2017 - 01.2018