Hi, I’m
KERLA SPAHIU
Supply Chain & Logistics
Clearwater,FL
Summary
6+ years of Customer Service experience Excellent interpersonal communication, and high-level problem-solving skills Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
6
years of professional experience
5
Certifications
Work History
CHEPRemote
Order Management Specialist
04.2022 - 04.2023
Job overview
- Working closely with 200+ high-volume locations of small to top tier customers
- Responsible for determining solutions to problems identified using the data and leading implementation
- Partnering with Business Analytics and Supply Chain teams to drive metrics that deliver inventory model changes
- Close collaboration with customers, vendors, and internal business partners to help rebalance the pool and block future orders as appropriate
- Collaborate with CHEP carrier partners to proactively identify over pool customers and provide solutions
- Working closely with : Salesforce , SAP , Outlook , Excel , Windows etc
- Trained new team members .
Just WirelessBrooklyn, NY
Transport Coordinator
02.2019 - 10.2021
Job overview
- Coordinated product shipments from point of origin to destination
- Checked all documents : Invoices ,BOL , HTS codes, PO spreadsheet and FLOWCHART
- Created a checklist for each shipment
- Relayed information between drivers and recipients regarding ETA and potential delays
- Worked with vendors to obtain optimal prices and delivery schedules
- Conducted global planning, purchasing, and inventory control functions
- Negotiated price changes with suppliers to ensure profit expectations
- Created and managed purchase orders and work orders with a value of up to $5 million
- Provided insight into supplier performance issues and identify opportunities for improved inventory management programs.
Just WirelessBrooklyn, NY
Data Entry
01.2018 - 01.2019
Job overview
- Corrected any data entry errors to avoid issues like duplication or data degradation in the future
- Complied data from source documents prior to data entry
- Double-checked the data's accuracy and integrity
- Organized billing and invoice data , prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.
Barking DogManhattan, NYC
Assistant Manager
01.2017 - 01.2018
Job overview
- Helped customers by answering their questions and completing their requests
- Trained new team members on how to use the POS system, customer service strategies, and sales objectives
- Assisted 50 customers by answering questions, responding to inquiries, and handling phone requests.
Skills
Salesforce ,SAP, Excel , Microsoft Teams , Outlook
undefinedCertification
Google Data Analytics Professional
Timeline
Order Management Specialist
CHEP
04.2022 - 04.2023
Transport Coordinator
Just Wireless
02.2019 - 10.2021
Data Entry
Just Wireless
01.2018 - 01.2019
Assistant Manager
Barking Dog
01.2017 - 01.2018
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