KERLANDE MARCEUS

• Built strong relationships with clients through consistent communication and excellent customer service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
• Maintained high standards of customer service by building relationships with clients.
• Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.

Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling. Customized existing insurance programs to suit individual client needs by analyzing specific requirements. Handled approximately [Number] outbound and inbound sales related calls per week to qualify individuals interested in purchasing insurance coverage. Recommended type and amount of coverage based on analysis of customers' circumstances using

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Resolved concerns with products or services to help with retention and drive sales. Maintained financial accounts by processing customer adjustments. Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services
• Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.