KERLENE CUPID
Brooklyn,NY
Summary
Organized and dedicated Clerical Support Officer with a proven track record of delivering exceptional customer service in fast-paced environments. Possessing a keen attention to detail and strong decision-making skills, adept at managing multiple concurrent tasks efficiently. Self-motivated work ethic enables effective performance both independently and as part of a team. Excels at handling multiple projects simultaneously, consistently maintaining a high degree of accuracy throughout.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Child Care Worker
The Fabers
02.2021 - 06.2024
- Aided in creating structured schedules that balanced both academic learning and recreational play, ensuring optimal children engagement throughout the day.
- Developed fine motor skills in 2 young children through hands-on activities such as drawing, painting, or building blocks construction projects.
- Implemented positive reinforcement techniques to encourage desired behaviors in children, fostering a sense of accomplishment and self-esteem.
- Maintained accurate records of each child's developmental milestones, sharing achievements with parents during discussions.
- Contributed to an inclusive atmosphere within the childcare setting by fostering respect for diverse backgrounds and perspectives among children under my care.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
COVID 19
01.2020 - 01.2021
Administrative Assistant
Point Lisa's Industrial Port Development Corporation Limited-PLIPDECO
03.2018 - 09.2019
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Responded to over 80 emails and other correspondence weekly to facilitate communication and enhance business processes.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Scheduled over 100+ appointments and handled calenders for senior leadership.
- Enhanced communication between departments through proactive coordination of meetings and events.
Caribbean Examination Council Invigilator
Fyzabad Secondary School
05.2015 - 05.2018
- Collaborated with over 20 fellow invigilators to maintain a high standard of professionalism throughout the examination process.
- Streamlined the administration of exams by efficiently organizing testing materials and maintaining detailed records.
- Checked 200+ student identification thoroughly, verifying eligibility for specific exams and preventing incidents of academic dishonesty.
- Ensured exam integrity by meticulously monitoring student behavior during test sessions.
- Maintained accurate records of exam attendance, documenting any absences or discrepancies in accordance with established protocol.
- Managed unexpected situations during exams calmly and effectively, resolving issues quickly without disrupting the testing process for other students.
- Attended training sessions on updated exam policies or procedures as needed, ensuring continued compliance with changing standards for invigilation practice.
Medical Leave
01.2017 - 12.2017
Clerical Assistant
Ministry of Labour and Small Enterprise Development
09.2015 - 09.2016
- Fostered a positive work environment through excellent interpersonal skills, maintaining open lines of communication with colleagues and management staff members.
- Strengthened office operations by training 15 new administrative staff members on company protocols and best practices.
- Demonstrated adaptability in managing various administrative tasks simultaneously while maintaining a high level of accuracy and attention to detail.
- Elevated interdepartmental communication through effective collaboration with various teams of 30+ members on special projects and initiatives.
- Safeguarded sensitive information through meticulous attention to detail in handling confidential materials and adhering to privacy guidelines set forth by the company.
- Reduced errors in documentation by meticulously proofreading materials before submission or distribution.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues via phone or email communication.
- Delivered over 50+ daily prompt responses to incoming correspondence from clients or colleagues both internally or externally via email or telephone calls while upholding a high level of professionalism at all times.
Clerical Assistant
The Institute of Medical Education
01.2013 - 01.2014
- Drove innovation within the department by promoting creative thinking and supporting new initiatives.
- Delivered high-quality training programs, enhancing 5 - 10 employee skill sets and contributing to professional development efforts.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Fostered a culture of continuous improvement by encouraging staff to identify areas of opportunity and propose solutions.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Spearheaded 10+ successful projects from conception through completion, showcasing strong project management abilities.
Education
BBA - Business Management
University of The Southern Caribbean
Trinidad And Tobago07.2018
Skills
- Conscientious and Diplomatic
- Multitasking Abilities
- Interpersonal Skills
- Accountability
- Effective Communication
- Organizational Skills
- Time Management
- Attention to Detail
- Confidentiality Handling
- Adaptability
- Work Ethics
Certification
- Data Operations
- Secretarial Duties
- Computer Literacy
Timeline
Child Care Worker
The Fabers
02.2021 - 06.2024
COVID 19
01.2020 - 01.2021
Administrative Assistant
Point Lisa's Industrial Port Development Corporation Limited-PLIPDECO
03.2018 - 09.2019
Medical Leave
01.2017 - 12.2017
Clerical Assistant
Ministry of Labour and Small Enterprise Development
09.2015 - 09.2016
Caribbean Examination Council Invigilator
Fyzabad Secondary School
05.2015 - 05.2018
Clerical Assistant
The Institute of Medical Education
01.2013 - 01.2014
BBA - Business Management
University of The Southern Caribbean
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