Kerlin Mejia
Healthcare Administrator
The Bronx
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
1
1
Certification
2
2
Languages
Work History
Assistant Office Manager
Hospital for Special Surgery, Sports Medicine
08.2023 - Current
- Streamlined office procedures by implementing efficient filing systems and managing schedules.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Recorded expenses and maintained accounting records.
- Developed comprehensive record-keeping systems that made it easier for employees to access essential documents quickly.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
- Organized company events and meetings, contributing to an engaging workplace culture that promoted collaboration among employees.
Patient Access Specialist
Hospital for Special Surgery, Main Campus
09.2017 - 08.2023
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Performed patient pre-admission, admission, transfer and discharge activities.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Increased accuracy in patient record-keeping through diligent data entry and regular database maintenance.
Education
BBA - Health Care Administration
Monroe College
New Rochelle, United States 05.2001 -
Skills
Customer service
Office administration
Operations management
Data inputting
Scheduling appointments
Team building
Employee supervision
Scheduling and calendar management
Technical support
Staff hiring
Microsoft office
Problem-solving
Teamwork and collaboration
Multitasking Abilities
Team leadership
Accomplishments
- Collaborated with team of 10 in the development of Coffee talk club.
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
Certification
Project Management, Monroe College- October-November
Timeline
Project Management, Monroe College- October-November
11-2024
Assistant Office Manager
Hospital for Special Surgery, Sports Medicine
08.2023 - Current
Patient Access Specialist
Hospital for Special Surgery, Main Campus
09.2017 - 08.2023
BBA - Health Care Administration
Monroe College
05.2001 -
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