Summary
Overview
Work History
Education
Skills
Languages
Timeline
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KERLY MINCHALA

Nanuet,NY

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

4
4
years of professional experience

Work History

Lead Brand Representative

Abercrombie & Fitch
12.2022 - Current
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to the development of engaging visual merchandising displays that showcased products effectively while attracting customer attention.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Patient Experience Coordinator Intern

White Plains Hospital
05.2024 - 08.2024
  • Improved patient satisfaction by 50% on survey scores by addressing concerns promptly and efficiently
  • Analyzed trends in patient feedback data to identify opportunities for continuous improvement within the organization''s care delivery model.
  • Developed and implemented patient experience strategies for enhanced quality of care.

Supervisor

AMC
11.2023 - 06.2024
  • Oversaw daily operations in a high volume theater, ensuring smooth workflow and timely completion of tasks of 30 team members.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Achieved results by working with staff to meet established targets.

Sales Manager

Carters
03.2021 - 10.2022
  • Led and executed Division of Responsibility by effectively planning and following through.
  • Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.

Education

Bachelor of Business Administration (BBA)-Healthcare Services Administration -

The College of Westchester
08.2024

Skills

    Healthcare Skills:

  • Medical Billing
  • EHR Management
  • Patient Experience Improvement
  • Patient Confidentiality and Data Security

    • Management/Administrative Skills:

  • Performance Management
  • Financial Management

    • Human Resources Skills:

  • Employee Recruitment & Engagement
  • Performance Evaluations
  • Onboarding and Training

Languages

Spanish
Native or Bilingual

Timeline

Patient Experience Coordinator Intern

White Plains Hospital
05.2024 - 08.2024

Supervisor

AMC
11.2023 - 06.2024

Lead Brand Representative

Abercrombie & Fitch
12.2022 - Current

Sales Manager

Carters
03.2021 - 10.2022

Bachelor of Business Administration (BBA)-Healthcare Services Administration -

The College of Westchester

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KERLY MINCHALA